Office Administrator

Star-of-the-West-Milling-Co-1; Fairgrove (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Star of the West Milling Co. in Fairgrove, MI is seeking a hands-on Customer Service/Logistics Associate to greet growers, drivers and customers, sign in visitors, and weigh inbound and outbound loads at the truck scale while preparing documents.

This role supports daily shipping/receiving, maintains records in the ERP, helps with inventory counts, and ensures safety/compliance. Excellent communication and data-entry skills are essential.

Qualifications

• Associates degree preferred or High school diploma and two years related experience and/or training, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret basic accounting information including Bills of Lading, Invoices and Statements, Purchase orders.
• Proficiency in typing and data entry.
• Ability to respond verbally and/or in writing in a professional manner to inquiries.
• Ability to present information to customers, vendors, or growers.
• Ability to calculate figures and amounts including percentages.
• Ability to convert units of measure (pounds, bushels, metric tonnes, hundred weights).
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Proficient in data entry and documentation processes.

Responsibilities

• Greet growers, truck drivers, customers and visitors with professionalism and provide excellent customer service.
• Sign in all customers and ensure GMPs are acknowledged.
• Operate truck scale and generate weight certificates for inbound/outbound loads.
• Prepare shipping documents by lot and PO numbers for operations.
• Enter bean receipts and grades into the ERP system and file records.
• Manage outbound shipment paperwork and file hard copies.
• Prepare, label, and store grower samples and retain products.
• Maintain and archive digital load pictures and records.

Skills

Customer service

Data entry

Communication

Attention to detail

Safety compliance

Education

Associates degree preferred

High school diploma

Tools

ERP system

Microsoft Office

Job description

Star of the West - Fairgrove
Fairgrove, MI 48733, USA

Description

Duties

• Greet all growers, truck drivers, customers, and visitors with professionalism and provide them
  with exceptional customer service.
• Ensure all Star of the West customers, growers, visitors and drivers sign in and acknowledge
  facility GMP's.
• Operate truck scale to weigh all inbound and outbound loads as well as internal transfers and
  provide corresponding weight certificates.
• Provide facility site map and verbal instructions to drivers to route them to appropriate receiving
  pits and/or shipping docks.
• Prepare daily shipping documents by lot and purchase order numbers for operations personnel to
  complete for all outbound shipments.
• Complete all inbound receiving paperwork and enter all bean receipts and grades in company
• ERP system and file hard copies accordingly.
• Complete all outbound shipment paperwork and enter load information in company ERP system
  and file hard copies accordingly.
• Prepare, label and properly store grower and processing retain samples.
• Manage and save all digital load pictures on company drive.
• Answer and route all incoming phone calls.
• Maintain an organized work environment.
• Assist personnel with grower compliance record keeping.
• Process and fulfill small wholesale bean orders.
• Assist with monthly inventory counts and reporting.
• Forward requested receiving and shipping records for proper accounting and billing.
• Be available for extended hours including weekends during peak times.
• Proactively offer facility and system improvements.
• Report any issues involving sanitation, food safety or quality to management.
• Responsible to be actively involved and participate in the food safety and safety program.
• Arrange, prepare documents and schedule food safety and plant safety trainings. File documents
  and records according to facility food safety management system.
• Comply with all food safety management system requirements.
• Reports any customer, grower, driver or vendor complaints immediately to management.
• Provide reports as requested to management and corporate personnel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates degree preferred or High school diploma and two years related experience and/or training, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret basic accounting information including:
  • Bills of Lading
  • Invoices and Statements
  • Purchase orders
• Ability to accurately record data on forms
• Ability to respond verbally and/or in writing in a professional manner to:
  • Common inquire
• Ability to effectively present information to and/or respond to questions of
  
  • Customers
  • Vendors
  • Growers
• Ability to calculate figures and amounts using addition, subtraction, multiplication and division
  including percentages.
• Ability to learn and apply differing weights and measures and ability to convert between differing
  units of measure such as pounds, bushels, metric tonnes and hundred weights.
• Ability to define problems, collect data, establish fact, and draw valid conclusions
  Proficiency in Microsoft Office products including Word, Excel, and Outlook.
• Proficient in typing and data entry.

Physical Demands

Physically able to perform all requirements including but not limited to:

• Frequent use of hands to handle, manipulate, or operate objects, tools, and laboratory equipment, including handling ingredient samples and operating testing instruments.
• The ability to communicate effectively, including speaking and hearing in person and by telephone
• The ability to sit, stand, and walk periodically throughout the workday while performing office duties
• Occasionally required to reach with arms, climb or balance, stoop, kneel, crouch or crawl
• Employee must occasionally lift and/or move up to 25 pounds
• Vision requirements include close vision, distance vision color vision, peripheral vision, depth perception and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to:

• Occasionally exposed to fumes and/or airborne particles
• Noise level is moderate

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.