Office & Admin Coordinator - Customer Support & Scheduling

masseyservices; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Massey Services, based in Orlando, FL, is seeking a Customer Service Representative to support our Knoxville area team. You will handle incoming calls, answer inquiries, process billing questions, and schedule service visits, with outbound calls to confirm appointments and collect overdue payments.

The ideal candidate has a High School Diploma or GED, strong problem-solving abilities, and proficient computer, typing, and 10-key skills. Prior phone-based customer service experience is preferred.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving inquiries, requests, billing questions, and scheduling service.
• High volume of outbound calls to confirm appointments and collect overdue payments.
• Daily reporting and updating customer account information; basic accounts payable/human resources paperwork as needed.

Skills

Customer service

Problem solving

Typing

Time management

Education

High School Diploma or GED

Tools

10-key data entry

Computer basics

Job description

Massey Services, based in Orlando, FL, is seeking a Customer Service Representative to support our Knoxville area team. You will handle incoming calls, answer inquiries, process billing questions, and schedule service visits, with outbound calls to confirm appointments and collect overdue payments.

The ideal candidate has a High School Diploma or GED, strong problem-solving abilities, and proficient computer, typing, and 10-key skills. Prior phone-based customer service experience is preferred.