Off-Site Service Representative - VMI

Graybar Electric Company, Inc.; Hammond (IN); Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Educational Reimbursement

Job summary

Graybar Electric Company, Inc. is seeking a Service Representative Off-Site to serve as the main contact for customers and ensure total satisfaction.

The role involves taking an active role in selling goods, fulfilling orders, and coordinating service requests from entry to delivery in a dynamic warehouse environment. The position requires physical ability to handle materials up to 70 pounds, operating warehouse equipment, and meeting driving requirements if needed.

Qualifications

• Minimum 1 year experience required.
• 2+ years experience preferred.
• 4 year degree preferred.
• Ability to perform physical requirements to receive, pick, pack, ship, and move materials (standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, lifting up to 70 pounds).
• Operate and maneuver warehouse equipment (pallet jacks, forklifts, push carts) safely and per rules.
• Work in a warehouse environment with seasonal changes and temperature variations.
• Follow safety instructions and PPE requirements.
• Meet driving requirements if operating a company vehicle is needed.
• Knowledge of warehouse procedures and safety regulations.
• Knowledge of product lines and supplier evaluation for customer needs.
• Strong customer service, communication, and computer skills.

Responsibilities

• Take an active role in selling Company goods and services.
• Fill customer merchandise requirements, including the counter, using knowledge of products sold.
• Suggest selections that meet customer needs.
• Coordinate prompt handling of customer service requests including order entry, pricing, expediting, billing, and order maintenance.
• Perform all shipping, receiving, and inventory maintenance duties.
• Evaluate inventory requirements and maintain balance of merchandise.
• May perform Delivery Driver duties as needed.
• Operate a light van or delivery vehicle to deliver customer orders.
• Ensure customer orders are delivered to meet expectations.
• Update knowledge of products through self-study and training classes.
• Assist in orientation of new or less experienced representatives.

Skills

Customer service

Communication

Teamwork

Problem solving

Administrative skills

Computer skills

Education

Bachelor's degree

Tools

Pallet jack

Forklift

Push cart

Job description

Make a difference. As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

Work Shift and Hours: Monday - Friday, 7:00am - 4:00pm Compensation Details: The expected pay rate for this position is starting between $18.66 - $26.04 per hour depending on experience.

In this role you will:

• Take an active role in selling Company goods and services
• fill customer merchandise requirements, including the counter, using knowledge of products sold
• suggest selections that meet customer needs Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance Perform all shipping, receiving, and inventory maintenance duties
• evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise May perform Delivery Driver duties as needed
• operate a light van or delivery vehicle to deliver customer orders
• ensure that customer orders are delivered to meet customer expectations Update knowledge of products through self-study and attending product training classes Assist in orientation of new or less experienced representatives

What you bring to the table:

• Minimum 1 year experience required
• 2+ years experience preferred
• 4 year degree preferred
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under general supervision and work cooperatively with other branch personnel
• Ability to successfully complete all Company training designed to comply with regulatory requirements

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.