Service Representative - Off-Site

Graybar Electric Company, Inc.; Dallas (TX); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription drug benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) matching

Paid vacation

Paid holidays

Paid Wellness Day

Volunteer time off

Employee recognition

Educational reimbursement

Career development

Job summary

Graybar Electric Company, Inc. is seeking a materials handler and counter sales professional to support customer orders and inventory management at Graybar branches. This role involves assisting clients, processing orders, and coordinating shipping and billing while maintaining strong product knowledge.

Occasional travel to client sites may be required, with deployments lasting weeks to months. The position may involve driving a company vehicle and handling warehouse duties, including stock

Qualifications

• Minimum 3 years experience required.
• 4+ years experience preferred; 4 year degree preferred.
• Required counter sales skills and customer service skills.
• Ability to perform physical requirements to receive, pick, pack, ship, and move materials up to 70 pounds.
• Ability to operate warehouse equipment safely per instructions.
• Willingness to travel and be away for several months per client need.

Responsibilities

• Take an active role in selling Graybar goods and services
• Fill customer merchandise requirements using knowledge of products sold
• Suggest selections that meet customer needs
• Act as a resource for new or less experienced representatives
• Coordinate prompt handling of customer service requests (order entry, pricing, expediting, billing)
• Perform shipping, receiving, and inventory maintenance duties
• Evaluate inventory requirements and maintain correct merchandise balance
• May perform delivery driver duties as needed
• Operate a light van or delivery vehicle to deliver customer orders
• Ensure customer orders are delivered to meet expectations
• Update product knowledge through self-study and training
• Train new or less experienced representatives

Skills

Customer service

Counter sales

Warehouse operations

Forklift operation

Delivery driving

Education

Bachelor's degree preferred

Tools

Pallet jacks

Forklifts

Push carts

Job description

Make a difference.

Work Locations: While undeployed, will work out of the closest Graybar branch to the candidate's home location. Deployment to client sites will vary across the nation Deployments can last from several weeks to several months, depending on client need.

Work Shift and Hours: While undeployed and working at a Graybar branch; Monday - Friday, standard office hours. While deployed to client's on-site location, will work depending on client needs and work weeks can range from 40 hours - 70 hours, non-standard hours heavily dependent on client site needs. Overtime will be required while deployed to client on-site.

Compensation Details: The expected pay rate for this position is starting between $22.00 - $27.00 per hour depending on experience. Will receive 7 day per diem, paid per day depending on geographic location while deployed. Will be paid for mileage to and from jobsite and overtime.

Worksite details Will generally manage site and inventory material in a 40-Foot Standard Conex Box at client's on-site location. May also be at a local site assisting clients. Will need to have flexibility to travel and be gone for several months at a time per client need.

In this role you will:

• Take an active role in selling Company goods and services
• fill customer merchandise requirements, including the counter, using knowledge of products sold
• suggest selections that meet customer needs
• act as a resource for new or less experienced representatives
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
• Perform all shipping, receiving, and inventory maintenance duties
• evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
• May perform Delivery Driver duties as needed
• operate a light van or delivery vehicle to deliver customer orders
• ensure that customer orders are delivered to meet customer expectations
• Update knowledge of products through self-study and attending product training classes
• Train new or less experienced representatives

What you bring to the table:

• Minimum 3 year experience required
• 4+ years experience preferred 4 year degree preferred
• Required counter sales skills/customer service skills and warehouse material handler skills
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under general supervision and work cooperatively with other branch personnel
• Ability to successfully complete all Company training designed to comply with regulatory requirements

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. While this job description is intended to apply to the majority of the Company’s locations, job duties may vary considerably based upon the unique needs of the branch, zone, or distribution center. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.
• Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Save on expenses with Flexible Spending Accounts. Enjoy our Disability Benefits at no cost to you. Share in our success with Profit Sharing Plans. 401(k) Savings Plan with company match to help secure your future. Paid Vacation & Sick Days to spend time away from work or in case of an illness. Rest and recharge during our Paid Holidays throughout the year. Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. Volunteer with Community Time Off to give back to the community. Predictable Work Schedules to plan your life: no weekends or nights for most roles. Celebrate your and others' achievements with our Employee Recognition Program. Reach your career goals with our Educational Reimbursement and Career Development Programs. And More Perks that support your well‑being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.