Offsite Service Rep IV

Graybar Electric Company, Inc.; Richmond (VA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid vacation & holidays

Wellness programs

Job summary

Graybar Electric Company, Inc. is seeking a Service Representative Off-Site to act as a key liaison with customers and ensure total satisfaction. You will support order entry, pricing, expediting, billing, and inventory management while coordinating shipping and delivery tasks.

When needed, you may drive a light delivery vehicle and contribute to training new staff. This role emphasizes safety, accuracy, and strong communication across teams to meet customer expectations.

Qualifications

• Minimum 3 years experience required.
• 4+ years experience preferred.
• 4 year degree preferred.
• Ability to lift up to 70 pounds.
• Ability to operate pallet jacks, forklifts, and push carts.
• Knowledge of warehouse procedures and safety regulations.

Responsibilities

• Serve as key contact for customers to ensure total satisfaction.
• Take active role in selling company goods and services; meet customer needs.
• Process orders, pricing, expediting and billing; maintain orders.
• Handle shipping, receiving and inventory maintenance; monitor inventory levels.
• Serve as Delivery Driver when needed and deliver customer orders.
• Train new or less experienced representatives and assist in onboarding.

Skills

Customer service

Communication

Order entry

Shipping/Receiving

Inventory management

Computer skills

Team cooperation

Education

4 year degree preferred

Tools

Pallet jacks

Forklifts

Push carts

Job description

Make a difference. As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives. Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations Update knowledge of products through self-study and attending product training classes Train new or less experienced representatives Assist in developing the orientation program for new employees

What you bring to the table:

• Minimum 3 year experience required
• 4+ years experience preferred
• 4 year degree preferred
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under limited supervision and work cooperatively with other branch personnel
• Ability to successfully complete all Company training designed to comply with regulatory requirements

Work Shift and Hours:

Monday - Friday, 7:00am - 4:00pm

Compensation Details:

The expected pay rate for this position is starting at $26.43 per hour depending on experience.

Additional Information:

Steel toed boots required. CDL not required, but must pass DOT medical exam.

The Value of Graybar:

Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.