Off-Road Customer Experience Specialist

Icon Vehicle Dynamics; Riverside (CA); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Icon Vehicle Dynamics is seeking a Customer Service Representative to support dealers, distributors, and end users for suspension and off-road products. You will handle inquiries, process returns, provide order updates, and coordinate with shipping, accounting, and purchasing to resolve issues.

This office-based role requires a high school diploma, 1 year of CS experience, proficiency with MS Office, ERP and CRM systems, and excellent phone and written communication.

Competenze

• 1 year of customer service experience in a medium or large organization.
• Experience using MS Office (Excel, Outlook, Word).
• Experience working within an ERP system.
• Experience using a CRM system.
• Strong organizational, communication, and problem-solving skills.
• Exceptional phone etiquette.
• High level of accuracy and attention to detail.
• Ability to prioritize and manage multiple assignments while meeting deadlines.
• Comfortable using computer systems, 10-key, telephone, copier, and other standard office equipment.
• Ability to work in a fast-paced environment with occasional overtime.

Mansioni

• Answer incoming calls and make outbound calls to address and resolve customer inquiries and concerns related to off-road and suspension products
• Handle warranty questions, return goods authorizations (RGAs), call tags, and e-catalog matters
• Support dealers and customers with product information, order status updates, and technical coordination as needed
• Create and maintain internal company reports including sales spreadsheets, returns documentation, international shipping documents, and UPS tracking information
• Review records, correspondence, and related documentation to resolve issues accurately
• Follow up with customers to ensure full resolution and satisfaction
• Communicate and coordinate with Shipping/Receiving, Accounting, Purchasing, and other departments to address customer requests
• Apply company policies and procedures consistently when resolving customer issues
• Maintain accurate data entry and documentation within internal systems

Conoscenze

Customer service experience

CRM experience

ERP experience

MS Office proficiency

Phone etiquette

Communication skills

Multitasking

Attention to detail

Data entry

Problem solving

Formazione

High school diploma

Descrizione del lavoro

Icon Vehicle Dynamics is seeking a Customer Service Representative to support dealers, distributors, and end users for suspension and off-road products. You will handle inquiries, process returns, provide order updates, and coordinate with shipping, accounting, and purchasing to resolve issues.

This office-based role requires a high school diploma, 1 year of CS experience, proficiency with MS Office, ERP and CRM systems, and excellent phone and written communication.