Off Premise & Catering Manager

Specialty Restaurants; Costa Mesa (CA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Vacation pay

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Job summary

Specialty Restaurants seeks a leader to own the off-premise and digital ordering strategy across its portfolio of iconic venues. You will collaborate with Operations, Marketing, Culinary, and Technology to grow revenue, improve profitability, and enhance the guest experience.

The role focuses on data-driven decisions, platform integrations, and innovative solutions to keep us competitive in the digital dining space.

Qualifications

• 3–5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
• Bachelor's degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
• Strong understanding of DSP ecosystems and digital ordering tools.

Responsibilities

• Own the strategy for third-party delivery, catering, and digital ordering across the portfolio.
• Lead testing and implementation of platform features, integrations, and partnerships to drive revenue and guest satisfaction.
• Analyze sales and operational data across platforms to identify growth opportunities and optimize performance.
• Partner with Operations, Marketing, Culinary, and Technology to ensure consistency and excellence across locations.

Skills

Analytical thinking

Data-driven insights

Digital commerce knowledge

Education

Bachelor's degree or relevant experience

Tools

DSP APIs

Job description

For more than 65 years, Specialty Restaurants has created unforgettable dining experiences at iconic restaurants and event venues across the United States. With a portfolio of destination dining concepts, we're known for exceptional hospitality, remarkable food, and breathtaking locations.

As we continue to grow, we're investing in innovative ways to serve our guests beyond our restaurant doors. We're looking for passionate leaders who thrive on collaboration, embrace technology, and are excited to shape the future of hospitality.

Why You'll Love This Role

This isn't just another restaurant operations position, it's an opportunity to lead the future of digital dining for one of hospitality's most recognizable restaurant groups.

As The Catering & Off-Premise Manager , you'll own the strategy behind our third-party delivery, catering, and digital ordering platforms across our portfolio of restaurants. Working alongside Operations, Marketing, Culinary, and Technology, you'll identify new opportunities to grow revenue, improve profitability, enhance the guest experience, and introduce innovative solutions that keep Specialty Restaurants ahead of the competition.

If you enjoy combining analytics, operations, marketing, technology, and hospitality into one exciting role, we'd love to meet you.

What We Offer

• Competitive salary of $95,000–$115,000, plus bonus potential
• Benefits including vacation pay, medical, dental and vision insurance
• Lifestyle Spending Account, this benefit supports you and your family in numerous ways such as through gym memberships, child care, groceries, student loans & more!
• Weekly lunches provided on site Mondays-Wednesdays
• Company dining package with allotted spending amount each month
• Variety of Supplemental Benefit Plans for life's unknowns
• 401k with annual employer match after 12 months
• Employer paid life Insurance throughout the length of employment
• Paid holidays for 10 major holidays
• Education Assistance Program (EdAP) for hospitality related education growth
• Employee Assistance Program (EAP) to assist with work life balance
• Management Referral Program with up to a $4,000 payout for qualifying management positions

What You'll Do

Champion Our Marketplace & Catering Presence

• Strategic owner of the company's communication between third-party delivery and catering partnerships, for DSPs and catering providers-including DoorDash, Uber Eats, Grubhub, ezCater, and others.
• Lead the development and execution of the company's off-premise and third-party delivery strategy, making recommendations that drive revenue growth, operational efficiency, and guest experience.
• Lead testing and implementation of new platform features, integrations, and partnerships, ensuring our restaurants remain competitive and accessible in the digital marketplace.

Drive Performance with Data

• Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
• Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
• Build forecasting tools and dashboards that support operational readiness, especially for large catering occasions and seasonal peaks.
• Keep the PL top of mind, not just driving promotion or discounts but profitable, return traffic.

Lead Operational Excellence Across Locations

• Partner with Operations to strengthen execution for delivery and catering, ensuring each location is set up for success with clear prep processes, handoff standards, and packaging guidelines.
• Develop and support training materials to help teams deliver speed, accuracy, and hospitality for all order types.
• Troubleshoot issues across DSPs and catering providers and collaborate with location teams and platform partners to resolve them quickly.
• Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
• Enhance digital merchandising through compelling photography, descriptions, and catering-specific positioning that showcases our restaurants as the go-to choice for groups and events.
• Partner with Culinary and Menu teams to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.

Innovate & Build for the Future

• Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep our restaurants ahead of guest expectations.
• Lead negotiations and long-term strategy development with delivery and catering providers.
• Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.

What We're Looking For

We're looking for someone who is passionate about hospitality, digital innovation, and creating exceptional guest experiences.

You may be a great fit if you have:

• Bachelor's degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
• 3–5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
• Strong understanding of DSP ecosystems, catering marketplaces (e.g., ezCater), and digital ordering tools.
• Analytical and detail-oriented, with the ability to convert data into insights and action.
• Experience with POS integrations, DSP APIs, or catering platform technology.
• Background in multi-unit or multi-concept restaurant operations.
• Knowledge of digital merchandising and menu strategy for both delivery and catering.

Travel

Travel up to 25%, including location visits, oversee operational initiatives, and support business objectives.

Why Specialty Restaurants?

At Specialty Restaurants, we believe memorable hospitality begins with exceptional people. We empower our leaders to think creatively, challenge the status quo, and make meaningful contributions that shape the future of our company.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

All job offers are contingent upon successfully passing pre-employment background check.

All job offers are contingent upon successfully passing pre-employment background check.