OEM Technical Customer Manager

Hewlett Packard Enterprise; Spring, Northern (TX, KY); Hybrid; USD 116,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Flexible spending account

Job summary

Hewlett Packard Enterprise is seeking an OEM Technical Customer Manager to lead global OEM accounts and align customer needs with HP capabilities.

You will drive roadmap planning, provide technical consultation, support sales engagements, and guide cross-functional teams across the Advanced Compute Solutions group.

Qualifications

• Minimum 7+ years in enterprise sales or business development.
• Preferred: 3+ years in Data Science, Analytics, or Business Intelligence.
• Bachelor’s degree required; Masters degree preferred in Business Administration or a technical field.

Responsibilities

• Serve as the technical lead for global OEM accounts.
• Provide roadmap and planning insights (platform, commodity, regulatory).
• Support sales teams during customer engagements and visits.
• Act as a pre-sales technical consultant for Advanced Compute Solutions.
• Lead change management efforts (SCRs, lifecycle influence, LTB planning).
• Navigate and resolve “grey space” where processes are undefined or inconsistent.
• Maintain active engagement with CSS engineering to support current and future development.
• Create and deliver roadmap and planning content.
• Define Lifecycle Agreements and draft Long-Life documentation.
• Lead internal cadence across HP’s Big 3 teams.
• Drive customer NPI projects and integration into Custom Services (CIS).
• Interface between OEM and HP R&D teams.

Skills

Agile

Change Management

Continuous Improvement

Product Management

Project Planning

Project Management

Risk Management

Scrum

Software Development

Sprint Planning

Education

Bachelor’s degree

Masters degree preferred

Tools

JIRA

Job description

**Description -**HP’s vision is to engineer experiences that amaze. With the heart, creativity, and energy of a startup—and the brain, muscle, and determination of a Fortune 100 corporation—we continue to deliver groundbreaking technologies that build on our 80+ year legacy of innovation.The OEM team within Personal Systems has been serving OEM customers for over 40 years, delivering tailored solutions that empower their unique intellectual property across verticals such as Healthcare & Life Sciences, Industrial & Manufacturing, Transportation & Logistics, and Media & Entertainment.The **OEM Technical Customer Manager** is a strategic and technical leader responsible for providing white-glove program management and technical consultation to HP’s top OEM accounts. This role sits within the Advanced Compute Solutions group and serves as a trusted advisor to both internal teams and external partners.You will drive alignment between customer needs and HP’s internal capabilities, lead cross-functional collaboration, and serve as the subject matter expert on HP’s OEM offerings. If you thrive in ambiguity, are passionate about technology, and excel in enterprise sales or business development environments, we want to hear from you.**Core Responsibilities*** Serve as the technical lead for global OEM accounts.* Provide roadmap and planning insights (platform, commodity, regulatory).* Support sales teams during customer engagements and visits.* Act as a pre-sales technical consultant for Advanced Compute Solutions.* Lead change management efforts (SCRs, lifecycle influence, LTB planning).* Navigate and resolve “grey space” where processes are undefined or inconsistent.* Maintain active engagement with CSS engineering to support current and future development.* Create and deliver roadmap and planning content.* Define Lifecycle Agreements and draft Long-Life documentation.* Lead internal cadence across HP’s Big 3 teams.* Drive customer NPI projects and integration into Custom Services (CIS).* Interface between OEM and HP R&D teams.**About You*** Structured and proactive problem-solver who thrives in ambiguity.* Deeply customer-curious with strong relationship-building skills.* Technically fluent and comfortable engaging with engineers and developers.* Persuasive communicator who uses data to influence decisions.* Collaborative leader who thrives in a matrixed organization.* Passionate change agent who inspires continuous improvement.* Accountable owner who takes initiative and shares success.* Resilient and results-driven, regardless of scale or complexity.* Strong written and verbal communication skills across all organizational levels.* Experienced in program management and strategic planning.* Able to balance customer collaboration with assertive decision-making.**Education and Experience*** Minimum 7+ years in enterprise sales or business development.* Preferred: 3+ years in Data Science, Analytics, or Business Intelligence.* Bachelor’s degree required; Masters degree preferred in Business Administration or a technical field.**Knowledge & Skills** • Agile Methodology • Automation • Change Management • Computer Science • Continuous Improvement Process • JIRA • Kanban Principles • Lean Manufacturing • Milestones (Project Management) • New Product Development • Process Improvement • Product Management • Project Engineering • Project Management • Project Planning • Project Schedules • Risk Management • Scrum (Software Development) • Software Development • Sprint PlanningThe pay range for this role is **$116,150** to **$182,400** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 11 paid holidays* Additional flexible paid vacation and sick leave (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.**Posting Expiration Date:** 11/01/2026