Customer Success Engineer, Industry Solutions

Hewlett Packard Enterprise; Spring (TX); On-site; USD 116,150 - 182,400; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

4-12 weeks fully paid parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

Hewlett Packard Enterprise is seeking a Customer Success Engineer in Spring, Texas, to lead engineering programs, ensuring proactive support for major Retail customers.

Applicants should have experience in project management, an engineering background, and excellent communication skills to manage customer relationships.

The role offers a competitive salary ranging from $116,150 to $182,400 with comprehensive benefits including paid parental leave and flexible vacation policies.

Qualifications

• Four-year or Graduate Degree or equivalent work experience.
• Typically has 7-10 years of work experience in engineering development.
• Strong understanding of project planning tools and software packages.

Responsibilities

• Manage and lead engineering programs involving multiple project teams.
• Oversee logistics and ensure compliance with safety practices.
• Communicate program progress to stakeholders and implement changes.

Skills

Agile Methodology

Automation

Change Management

Computer Science

Continuous Improvement Process

JIRA

Kanban Principles

Lean Manufacturing

Process Improvement

Project Management

Risk Management

Scrum (Software Development)

Education

Four-year or Graduate Degree in Computer Science, Engineering, Business Administration

Job description

## Customer Success Engineer, Industry SolutionsApplylocations: Spring, Texas, United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: 3164216Customer Success Engineer, Industry Solutions**Description -****Job Summary** • Retail and Industrial Solutions is scaling our business up to include the biggest of the big Retail customers. Those customers expect engineering support which is proactive, understands their business and processes, and advocates fiercely for them inside of HP. The engineer will be the owner of the long term technical relationship between the Customer and HP. The engineer will work shoulder to shoulder with HP engineering and the customer to solve problems. The engineer will be the primary technical communicator between HP engineering and engineers at the customer. The engineer will communicate upcoming product changes with insight on the impact to the customer. The engineer will also be able to work with customer executives to understand customer desired outcomes and articulate HP's approach to delivering those outcomes. **Responsibilities** • Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering. • Oversees logistics of parts for builds and prototypes and works on multiple projects, simultaneously. • Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program. • Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule. • Manages program to ensure procedural compliance, maintenance, and safety practices are followed for new and existing equipment. • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules. • Follows up on open points/actions that were observed during trials; ensures conveyed as actionable items. • Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization. • Drives best practices through documentation control policies and procedures. • Leads and provides guidance and mentoring to less-experienced staff members. ****Education & Experience** Recommended** • Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field. **Preferred Certifications** NA **Knowledge & Skills** • Agile Methodology • Automation • Change Management • Computer Science • Continuous Improvement Process • JIRA • Kanban Principles • Lean Manufacturing • Milestones (Project Management) • New Product Development • Process Improvement • Product Management • Project Engineering • Project Management • Project Planning • Project Schedules • Risk Management • Scrum (Software Development) • Software Development • Sprint PlanningThe pay range for this role is **$116,150** to **$182,400** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 11 paid holidays* Additional flexible paid vacation and sick leave (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.**Job -**Engineering**Schedule -**Full time**Shift -**No shift premium (United States of America)**Travel -**25%**Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).