OEM Sales Coordinator I

Thorlabs; Newton (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

PTO (paid time off)

401(k) plan

Tuition reimbursement

Job summary

Thorlabs in Newton, NJ seeks an OEM Sales Coordinator I to provide full administrative and sales support to our OEM customer base. You will collaborate with Manufacturing, Sales Teams, Project Managers, and Engineers to present Thorlabs’ capabilities and ensure a smooth customer experience.

The role requires managing quotes, orders, invoicing issues, and internal coordination. Hours are 11:30 a.m. – 8:00 p.m., Monday to Friday, with potential duties at other Thorlabs locations.

Qualifications

• Minimum 2 years of experience in a similar and progressive position preferred.
• High School Diploma required; Associate or Bachelor’s degree preferred.
• Strong experience with Microsoft Dynamics, CRM, and Microsoft Office (Excel, Word, PowerPoint) and communication tools.
• Excellent communication and teamwork skills; ability to work in project teams and manage multiple tasks.
• Experience in a customer-centric environment and ERP systems preferred.

Responsibilities

• Prepare quotations, process sales orders, handle invoicing issues, and answer queries from OEM customers.
• Manage OEM quotes and orders; coordinate with Order Fulfilment Team, Business Units, and distribution center.
• Maintain customer quotes, orders, and familiarity with purchase contracts for OEM customers.
• Ensure timely order fulfilment and meet customer expectations in collaboration with internal teams.
• Perform various administrative tasks using ERP/CRM systems and MS Office tools.

Skills

Strong communication

Teamwork

Multi-tasking

Attention to detail

Customer-centric

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Dynamics

CRM

Microsoft Office (Excel, Word, PowerPoint)

Job description

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabscontributes to cutting-edge research and real-world innovation.

Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.

The OEM Sales Coordinator I is responsible for providing full administrative and sales support to Thorlabs’ OEM customer base. The position plays a critical role as part of a team selling structure, working closely with Manufacturing, Sales Teams, and Project Managers, and Engineers, to effectively represent Thorlabs’ capabilities while ensuring a low-friction customer experience.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

The hours for this position are 11:30a.m. - 8:00p.m Monday - Friday

Essential Job Functions include the following, but are not limited to:

• Prepare quotations, process sales orders, handle invoicing issues, and answer queries from our OEM customers.
• Ensure organized management of customer open quotes, orders, and planned shipments, working closely with our Order Fulfilment Team, Business Units, and distribution center to deliver goods on time.
• Manage OEM Customer quote and order management needs effectively and maintain an understanding of purchase contract types available to OEM Customers.
• Work with internal teams to ensure customer order fulfillment is on time and to the customer expectations.
• Mange key relationships with Thorlabs OEM customers to support their sales and purchasing needs.
• Execute various administrative tasks related to supporting the operations and sales department, including reports, customer management using a variety of software tools including Microsoft Dynamic ERP System, CRM, MS Office programs to include but not limited to Excel, Word, and Power Point.

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Experience:

• Minimum 2 years of experience in a similar and progressive position preferred.

Education:

• High School Diploma required, strong preference for Associate or Bachelor’s degree

Specialized Knowledge and Skills:

• Strong experience in Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, Power Point) and communication tools.
• Strong communication and teamwork skills with the ability to work in project teams to ensure that the customers purch
• Strong multi-tasking skills, attention to detail, and the ability to work independently and ability to shift from one task to another to address changing production priorities.
• Experience in a customer centric environment, ability to work in a team environment and comply with high quality standards.
• Ability to read and interpret documents such as procedures manuals, routine reports, and various correspondences.
• Preferred experience working in an ERP System.

Hourly rate for this position is $22.00 - $28.00 depending on experience

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..