OEM/ODM Growth Lead - Data Center Accounts

Jobtailor; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Memphis seeks a seasoned account and customer success leader focused on OEM/ODM major accounts within IT/Data Center services. You will drive growth, manage executive relationships, and coordinate cross-site teams to meet KPIs and contracts.

The role emphasizes pre-/post-sales alignment, RMAs, and a strong emphasis on communication, process improvement, and stakeholder reporting. Requires 8+ years in sales/account management and a Bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account/customer success management experience.
• Experience working within IT, Data Center services for a customer or organization.
• Knowledge of AI / GPUs is a plus.
• Demonstrates expert operations, technical and people and/or process skills as well as customer relationship skills.
• Understands the strategic impact of the function across sites.

Responsibilities

• Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
• Manage Customer escalations and RMAs.
• Coordinate across multiple sites and functions to exceed customer expectations.
• Own results of Pre-Sales, Post-Sales and Customer satisfaction.
• Deliver growth and maintain an opportunity pipeline.
• Relationship management with Customer at executive levels.
• Drive efficiency programs and multi-site process improvements.
• On-site Customer and offline Data Center relationship management and information flow.
• Ensure delivery on customer satisfaction and KPI scoring across sites.
• Lead meetings, document actions and due dates; drive reporting cadence.

Skills

Leadership

Communication

Relationship Management

Problem Solving

Collaboration

Education

Bachelor’s Degree or Equivalent Experience

Tools

Data Center Services

AI

GPUs

Job description

Jobtailor in Memphis seeks a seasoned account and customer success leader focused on OEM/ODM major accounts within IT/Data Center services. You will drive growth, manage executive relationships, and coordinate cross-site teams to meet KPIs and contracts.

The role emphasizes pre-/post-sales alignment, RMAs, and a strong emphasis on communication, process improvement, and stakeholder reporting. Requires 8+ years in sales/account management and a Bachelor’s degree.