OEM Information Technology Systems Coordinator

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Metropolitan Government of Nashville and Davidson County is seeking a technically capable professional to support the Office of Emergency Management (OEM). The role focuses on ensuring 24-hour operational readiness and serves as the lead liaison to Metro ITS and other departments to address hardware and network issues.

The position may respond to emergency incidents or events, install and configure equipment, manage budget and procurement, and maintain IT inventories and systems across multiple

Responsibilities

• Ensures 24-hour operational readiness for OEM ITS needs across multiple locations and systems (phones, computers, siren system, CAD, printers, radios, projectors, camera feeds, alerting systems, email accounts, Webex, mobile command units, tracking systems, OEM drives and networks, Telestaff).
• Install, configure, and upgrade computers, printers, servers, and software.

Job description

Position Description

This is a Non-Civil Service Full-Time announcement for the Office of Emergency Management (OEM).

Performs the most complex technical duties to ensure 24-hour operational readiness. Act as lead departmental liaison to Metro ITS, as well as other departments to assist with departmental requests and needs. Troubleshoot daily hardware and network errors, responding to employee requests.

This position may be requested to respond to an emergency incident, to the Emergency Operations Center (EOC), prescheduled events, workshops, or presentations and assist with OEM ITS setup and needs.

Design programs, create policies, submit requisitions, gather quotes, installation of equipment, configuring of new software and programs, conduct training, upgrade computers, printers, maintain servers and networks connections, and all software needs. Submit reports and justifications for budgetary requests and maintain all IT related inventory.

This position may require working varying shifts including overnight, weekends, holidays, and is subject to re-call during emergency situations, even during time of weather emergencies and/ or inclement weather conditions.

Applicants considered for this position will undergo a background check and drug screen.

This position will accrue compensatory time in lieu of overtime, unless emergency or disaster situations in which would then have to be approved by the Departmental Director or their designee.

Typical Duties

• Ensures 24-hour operational readiness for all OEM ITS needs. Phones, computers, siren system, CAD, printers, radios, projectors, camera feeds, alerting systems, email accounts, Webex, mobile command units, tracking systems, OEM drives and networks, Telestaff, etc.
• Operational readiness 24 hours to include all OEM areas at multiple locations; Main office areas, Mobile Command Units, Emergency Backup Site, OEM Warehouse, Emergency Operations Center, etc.
• Install, configure, and upgrade computers, printers, servers, and software.
• Gathers information from customers regarding information systems needs and problems.
• Consults with customers regarding common hardware problems.
• May create computer programs in accordance with established specifications.
• Oversee ITS needs for new projects, new facility needs, and/or renovations.
• Budget and planning: Manage tech cost, plan for future needs, confirm annual budget for accounts and hardware, gather quotes, write proposals, obtain funding approval, submit purchase requests, tag ITS items, and track inventory.
• May write or create new programs for mainframe, mini-, and/or micro-computers to automate routine office procedures.
• Modifies existing programs and systems as needed.
• Ensure maintenance is completed on all systems, hardware, and programs.
• Recommends new developments in application codes.
• Monitors performance of the applications.
• Provides