OEM Customer Account Planner

PASONA NA, INC; Schaumburg (IL); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Pasona Inc. (United States) is seeking an OEM Customer Account Planner in Schaumburg, IL, a hybrid role combining on-site and remote work.

You will manage customer orders, forecasts, and delivery schedules, coordinating with suppliers and internal teams to ensure on-time shipments and accurate ERP records. The role requires 2+ years in order management or related fields, experience in automotive or OEM environments, and proficiency with ERP systems (JD Edwards is a plus).

Qualifications

• 2+ years of experience in order management, purchasing, supply chain, inventory planning, or related fields preferred.
• Experience in automotive, OEM, manufacturing, or distribution environments preferred.
• Bachelor's degree preferred or equivalent relevant experience.
• Experience with ERP systems; JD Edwards experience is a plus.
• Proficiency in Microsoft Excel and Microsoft Office.
• Strong organizational, communication, analytical, and problem-solving skills.
• English required; Spanish proficiency is a strong plus.

Responsibilities

• Manage customer orders, forecasts, release of orders, and delivery schedules.
• Coordinate with customers, suppliers, and facilities on production, inventory, and shipments.
• Monitor demand, inventory levels, and purchasing requirements.
• Prepare and maintain purchase orders and track supplier deliveries.
• Identify and resolve order discrepancies, inventory shortages, and delivery issues.
• Coordinate shipping and logistics to ensure timely deliveries.
• Maintain records in ERP systems and prepare sales, inventory, and forecast reports.
• Support invoicing, pricing updates, monthly closing, and other admin tasks.
• Collaborate with Sales, Procurement, Logistics, Warehouse, and Accounting teams.

Skills

Order management

Purchasing

Supply chain

Inventory planning

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree preferred or equivalent relevant experience

Tools

ERP systems

JD Edwards

Microsoft Excel

Microsoft Office

Job description

OEM Customer Account Planner

Location: Schaumburg, IL (Hybrid – 3 Days Onsite / 2 Days Remote)

Salary: $50,000–$65,000/year (Depending on Experience)

Employment Type: Full-Time, Exempt

Hours: Monday–Friday, 9:00 AM–6:00 PM (Flexible)

Position Overview

A Japanese manufacturing and trading company is seeking an OEM Customer Account Planner to manage customer orders, demand forecasts, purchasing, inventory, and shipment coordination. This role works closely with OEM customers, manufacturing facilities, and internal teams to ensure smooth supply chain operations and on-time deliveries.

Key Responsibilities

• Manage customer purchase orders, forecasts, order releases, and delivery schedules.
• Coordinate with customers, suppliers, and manufacturing facilities regarding production, inventory, and shipments.
• Monitor customer demand, inventory levels, and purchasing requirements.
• Prepare and maintain purchase orders and track supplier deliveries.
• Identify and resolve order discrepancies, inventory shortages, and delivery issues.
• Coordinate shipping and logistics activities to ensure timely deliveries.
• Maintain accurate records in ERP systems and prepare sales, inventory, and forecast reports.
• Support invoicing, pricing updates, monthly closing, and other administrative activities.
• Collaborate with Sales, Procurement, Logistics, Warehouse, and Accounting teams.

Qualifications

• 2+ years of experience in order management, purchasing, supply chain, inventory planning, or related fields preferred.
• Experience in automotive, OEM, manufacturing, or distribution environments preferred.
• Bachelor's degree preferred or equivalent relevant experience.
• Experience with ERP systems; JD Edwards experience is a plus.
• Proficiency in Microsoft Excel and Microsoft Office.
• Strong organizational, communication, analytical, and problem-solving skills.
• English required; Spanish proficiency is a strong plus.

Work Arrangement

• No regular business travel required.