ODR Care Manager Generalist

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

VOALA is seeking a Care Manager (Generalist) to provide intensive case management for participants with high acuity, including involvement with the criminal justice system and co-occurring disorders. On-site work, weekly contacts, and coordinated service linkages are core to this role.

Responsibilities include comprehensive assessments, treatment planning, crisis intervention, advocacy in court and community settings, and maintaining confidential records in line with HIPAA and funder

Qualifications

• Bachelor’s Degree in Social Work or related field, or 4 years’ combined education/experience.
• At least 1 year of case management experience in homelessness or re-entry programs.
• Pass fingerprint and LASD background checks.
• Valid CA driver’s license and reliable transportation.
• Ability to handle high-acuity clients and emotional stress.
• Pass DHS approval.

Responsibilities

• Conduct comprehensive screenings and assessments to develop action plans and meet client needs.
• Coordinate care and service linkages for clients.
• Meet with clients regularly to track progress and adjust plans.
• Maintain confidential records per HIPAA and funder requirements.
• Advocate for clients in court and community settings.
• Lead group education sessions and support groups.
• On-site service delivery every day of active employment.

Skills

Fingerprint clearance

LASD background check

Valid CA driver’s license

Reliable transportation

DHS approval

TB test

Ability to handle stress

Education

Bachelor’s Degree in Social Work

Education + experience (4 years)

Tools

HMIS

Electronic records

Job description

VOALA

Helping Our Most Vulnerable Change Their Life Stories

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $24.99 - $26.30 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The Care Manager (Generalist) provides intensive care to program participants who have been, or are currently, involved with criminal justice system as well as suffering from co‑occurring disorders, meeting participants at least weekly. The Care Manager is the primary point of contact to coordinate services and care for assigned clients. This position provides clients with the highest levels of acuity and co-morbidity individualized care through access to service linkages, counselling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.

Duties And Responsibilities

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a detailed plan to meet the high acuity needs, sets goals for the clients, and locates the resources needed to meet the goals.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates individualized planning and follow-up with clients to meet short and long‑term needs, tracks progress on meeting agreed upon goals.
• Conducts regular meetings with clients; consults with service team regarding progress of cases; records all services provided and case notes, maintaining confidentiality of clients’ data in accordance with HIPAA and other relevant funder, local or state regulations.
• Facilitates support groups, and group education events.
• Appears in court or other government agencies as advocate for clients relating to re‑entry into society.
• Other duties as may be assigned by Program Manager.

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment.
• Assessment: through individual meetings on a regular basis develop a detailed plan of action to meet client needs, set goals and find the necessary resources to meet those goals.
• Ongoing meetings with clients, tracking progress, continuously evaluating client needs.
• Coordinate Care with other service providers, connecting participants to appropriate services.
• Advocacy for clients in court and before other agencies/community settings.
• Facilitates Group support sessions and group education sessions for program participants.
• Maintains hard copy records and electronic files of all services provided to clients, following HIPAA and other related regulations.
• Other duties as required and may be subject to change.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Must be able to pass Los Angeles Sherriff Department (LASD) background check.
• Valid California driver's license and have reliable transportation.
• Approval from Department of Health Services (DHS).
• TB Test.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree (Social Work or related)
• Or A combination of education and relevant experience (4 years)

EXPERIENCE:

• At least 1‑year case management experience (in addition to the education requirement – a total of 5 years education and experience) in homelessness, addictions, under‑served, and/or prison re‑entry program care – high acuity clients with co‑morbidity.

PREFERRED QUALIFICATIONS:

• 2 years of experience working with target population.
• Familiar with HMIS, electronic record‑keeping.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.