OD/Referring Provider Liaison

Acuity Eye Group; La Mesa (CA); On-site; USD 56,000 - 90,000; Full time

Job summary

Acuity Eye Group seeks an OD & Referring Provider Liaison to develop and strengthen referral relationships with external optometrists and community providers. You will act as a relationship manager, educator, and operational bridge between referring providers and ophthalmology practices to expand access and coordinate care.

You will drive provider engagement, track referral patterns, and support joint clinical initiatives across cataract, retina, glaucoma, and other specialty services in a

Qualifications

• Bachelor’s degree required in a related field.
• Minimum 3+ years in healthcare liaison, provider relations, or medical outreach.
• Experience with optometry/ophthalmology referral workflows preferred.

Responsibilities

• Manage provider relationships with community optometrists and referring providers.
• Serve as external point of contact for questions, referrals and collaboration.
• Conduct regular in-person visits to referral partners.
• Support growth of referrals for cataract, retina, glaucoma, oculoplastics, and related services.
• Ensure efficient referral pathways and timely patient access.
• Educate providers on surgical capabilities and co-management protocols.
• Coordinate provider education events and market development activities.

Skills

Relationship building

Communication

Healthcare knowledge

Education

Bachelor’s degree in Healthcare Administration, Business, Communications, or related field

Tools

CRM systems

Referral management software

Job description

Role Summary

The OD & Referring Provider Liaison is responsible for developing and strengthening referral relationships between external optometrists, community providers, and Acuity Eye Group ophthalmology practices.

Job Type

Full-time

Description

The OD & Referring Provider Liaison is responsible for developing and strengthening referral relationships between external optometrists, community providers, and Acuity Eye Group ophthalmology practices. This role ensures clear communication, seamless referral processes, and strong clinical partnerships that expand patient access while supporting coordinated care across optometry and ophthalmology. The liaison serves as a relationship manager, educator, and operational bridge between referring providers and surgical practices. Success in this role is measured by growth in referral volume, provider engagement, referral quality, and overall partnership strength.

Core Responsibilities

• Provider Relationship Management:
• Develop and maintain strong relationships with community optometrists and referring providers
• Serve as the primary external point of contact for provider questions, referral support, and collaboration
• Conduct regular in-person visits to referral partners
• Identify opportunities to strengthen OD–MD collaboration
• Referral Pipeline Development
• Support growth of referrals for:
• Cataract surgery
• Retina care
• Glaucoma management
• Oculoplastics
• Specialty ophthalmology services
• Work with practices to ensure referral pathways are efficient and patient access is timely
• Assist providers with appropriate referral protocols and scheduling processes
• Communication & Care Coordination
• Facilitate communication between referring providers and AEG practices
• Ensure clinical updates, surgical outcomes, and care plans are communicated back to referring providers
• Support practices in maintaining high-quality provider communication standards
• Education & Clinical Collaboration

Educate External Providers On

• Surgical capabilities
• Specialty services
• Referral criteria
• Co-management protocols

Coordinate

• Provider education events
• Clinical roundtables
• Continuing education opportunities
• Data Tracking & Referral Insights
• Track referral activity, engagement, and trends across the assigned territory
• Identify growth opportunities and referral gaps
• Provide regular reporting on provider engagement and referral patterns
• Outreach & Market Development
• Identify new referring providers in the community
• Participate in:
• Local healthcare events
• Provider education forums
• Professional society meetings
• Support strategic initiatives to expand patient access through provider partnerships

Requirements

Required:

• Bachelor’s degree in Healthcare Administration, Business, Communications, or related field

3+ years experience in:

• healthcare liaison
• provider relations
• medical practice outreach

Preferred

Experience working with:

• optometry practices
• ophthalmology practices
• surgical specialties
• Knowledge of ophthalmology / optometry referral workflows

Salary Description

$27+