OCR CTMS Application Administrator I

University of Rochester; United States; On-site; USD 61,000 - 85,000; Full time

Job summary

University of Rochester seeks an Application Administrator I to build, maintain, monitor, and audit multiple cloud application installations within the Office of Clinical Research. You will ensure security standards, troubleshoot issues, and participate in projects upgrading components or entire systems.

The role acts as a communications hub for OCR managed system users and clinical trial teams, creating user accounts, reporting data via Sigma-based interfaces, and coordinating with senior staff

Qualifications

• Familiarity with cloud applications and their administration.
• Experience providing technical support for cloud-based systems.
• Ability to create data reporting using cloud interfaces.

Responsibilities

• Provides technical support for Advarra Cloud non-production and production environments, including troubleshooting, data manipulation and reporting.
• Plans, tests and delivers application upgrades for Advarra Cloud environments, and manages data migrations and environment builds.
• Applies patches and delivers minor and major application upgrades, tests changed functionality prior to release, and coordinates with vendor support.
• Maintains documentation and supports user base with QA updates, training, and cross-training among OCR teams.
• Creates new user accounts in OCR managed systems, handles user requests, and collaborates with multiple departments to ensure system usability.

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

265 Crittenden Blvd, Rochester, New York, United States of America, 14642

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400990 Clin & Trans Science Institute

Work Shift:

UR - Day (United States of America)

Range:

UR URG 110

Compensation Range:

$61,000.00 - $85,400.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Application Administrator I builds, maintains, monitors and audits multiple cloud application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Follows recommended architecture standards related to applications.

The Application Administrator I within the Office of Clinical Research (OCR) is one of the primary contacts for all OCR managed system-related activities. The Application Administrator I is responsible for working with diverse levels of staff to maintain and improve the functionality and use of the OCR managed cloud systems, and assure the business strategy is driving system use and requirements. This role, working with OCR team members, will serve as a "communications hub" to facilitate dissemination of information to the OCR managed system users, clinical trial team members, central services teams, and senior leadership. This role will be collaborating with other departments across the institution as well as OCR team members, reporting to the Sr. Application Administrator and the Director of the Office of Clinical Research. Within the Role the Application Administrator I will be responsible for creating new user accounts in the various OCR managed systems, field issues and requests that come in from the OCR's user base, create robust data reporting using a Sigma-based cloud application interface, update/upgrade the various systems, provide Quality Assurance updates to the user base, etc.

ESSENTIAL FUNCTIONS

Provides technical support for Advarra Cloud non-production and production environments, including troubleshooting and remediation of technical issues, data manipulation and reporting, etc. Researches and answers technical application, database, server and security configuration questions. Works with various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with team members alongside vendor technical support to provide performance tuning on application, database, server and security settings and features.

Plans, tests and delivers application upgrades for Advarra Cloud nonproduction and production environments. Appropriately use tools to efficiently manage data migrations, environment builds, testing and implementation.

Applies patches and delivers minor and major application upgrades. Performs new feature testing and validates changed functionality prior to release to the OCR user base, coordinating upgrade scheduling and communication with vendor technical support.

Participates in regular team meetings and brainstorming discussions. Identifies and recommends improvement opportunities, keeps up with the team built ticket system, and completes work in a timely fashion. Shares application administration knowledge and provides cross-training and peer support. The Office of Clinical Research is built on the cooperation between its different specialty teams. The application admin will work closely with all of them to provide support and work towards shared goals. Participates in estimation and planning of future application administration work plans. Updates application administration documentation and procedures used to maintain the Advarra cloud products as well as other cloud based and on premises systems used for related tasks.

Participates in application administration maintenance or implementation planning. Updates technical documentation to be used by application administration or support teams, with direction from senior or lead application administrator(s). Participates in testing newly developed applications, integrations, systems, solutions,