Application Administrator II

University of Rochester; City of Rochester (NY); On-site; USD 64,000 - 96,000; Full time

Job summary

The University of Rochester is seeking an Application Administrator II to build, maintain, monitor, and audit on-premises applications. The role includes security, troubleshooting, and participating in projects to upgrade components or systems, with potential cloud considerations.

You will collaborate with technical and business analysts, lead or participate in testing, documentation, and change management, ensuring timely delivery of maintenance and upgrades while supporting on-call rotations.

Qualifications

• High School diploma and 3 years of related experience required.
• Bachelor's degree in a related discipline preferred.
• Or equivalent combination of education and experience.
• Experience in higher education or healthcare field preferred.
• Experience with interface, networking, design, and relational database technologies preferred.
• Experience supporting Cloud and on premises applications preferred.
• Experience with multi-tier applications employing application and web servers preferred.
• Experience with project management from planning through implementation preferred.

Responsibilities

• Provides technical support for non-production and production environments, including troubleshooting and remediation of technical issues.
• Lead with third party vendors and software companies when needed.
• Translate requirements into technical specifications for implementation.
• Design technical enhancements to support the application and security landscape.
• Participate in testing and documentation for administration tasks.
• Maintain deep knowledge of technology and participate in communities of practice.

Skills

Verbal communications

Written communications

Team collaboration

On-call support

Application administration

Database familiarity

Web/app server basics

Education

High School diploma and related experience

Bachelor's degree preferred

Equivalent education/experience

Tools

Epic Cogito Administration

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening: Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 900081 ISD Analytics

Work Shift: UR - Day (United States of America)

Range: UR URG 111

Compensation Range: $64,200.00 - $96,200.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The Application Administrator II builds, maintains, monitors, and audits on-premises application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions, and participating in projects to upgrade components or whole systems. May review and provide recommendations for architecture standards related to on-premises applications and may participate in the evaluation of cloud solutions and combinations of cloud and on-premises solutions.

The Application Administrator II participates in on-call rotations, working independently during daily development efforts, system maintenance, and instances of system failures. Serves on project teams and identifies and evaluates risks and opportunities for efficiencies. The Application Administrator II is part of a team that supports the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on time and with quality.

Essential Functions

• Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues. May take a lead role in working with third party vendors and software companies. Research and answer technical application, database, server, and security configuration questions. Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements. Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system-to-system integrations, and security administration. Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features. Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades.
• Works with, technical resources and, in some cases, functional / business analysts on application, database, server, or security requirements and translates, in some cases, functional/business analysts ' requirements into technical or systems specifications for implementation. Designs technical enhancements to support the application, database, server, or security landscape. Completes assigned application administration deliverables and may lead teams in the completion of their assigned deliverables, including the configuration of applications, databases, servers, or security settings and features, and provides implementation and ongoing support. Actively participates in, and may lead, application administration, maintenance, or implementation plan walkthroughs. May develop technical documentation to be used by application administration, development, or support teams. Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Works closely with, and may lead, technical resources and, in some cases, functional / business analysts to prepare test plans, test data, and complete integrated testing. Follows and may develop best-practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates. May lead technical teams in the delivery of their assignments. Provides input for project plans and estimates related to application administration for projects or enhancements.
• Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset. Consistently identifies and recommend improvement opportunities, logs application administration requests, and delivers application administration assignments that improve the system solution. Willingly shares and provides cross-training and peer support. May lead team meetings. Actively participates in, and may lead, estimation and planning of future application administration work plans. May develop application administration documentation and procedures for maintaining applications, databases, servers, and security.
• Maintains a deep and broad knowledge of technology, equipment, and or systems in the assigned application areas. Maintains a deep and broad knowledge of the latest technologies associated with on-premises application administration. Actively participates in external technical application administration communities of practice, gaining and sharing technical knowledge.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma and 3 years of related experience required
• Bachelor's degree in a related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred
• Or equivalent combination of education and experience
• Experience in higher education or healthcare field preferred
• Experience with interface, networking, design, and relational database technologies preferred
• Experience supporting Cloud and on premises applications preferred
• Experience with multi-tier applications employing application and web servers preferred
• Experience with project management from planning through implementation preferred

Knowledge, Skills And Abilities

• Excellent verbal and written communications skills required
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Ability to learn new technologies quickly and help team members embrace technology change preferred
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred
• Oracle, MySQL, MS SQL or related database experience. preferred
• Solid understanding of Web Server, App Server and/or Database interactivities preferred
• Solid understanding of application infrastructure and architecture – Specifically EPIC as it relates to Cogito Environments preferred
• Experience with Denodo or other data virtualization/federation platforms preferred
• Exposure to ETL tools (Informatica, SSIS, or similar) supporting the data warehouse pipeline preferred

LICENSES AND CERTIFICATIONS

• Epic Certification in Cogito Administration (I and II) within 12 months of hire.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.