OCM/Training Analyst

Solü Technology Partners; Tempe (AZ); On-site; USD 65,000 - 100,000; Full time

Job summary

Solü Technology Partners seeks a candidate to support a capital project migrating legacy ECM systems to Microsoft 365, focusing on organizational change management and training.

The ideal candidate will leverage AI tools for training and communications, and may develop AI agents to enhance learning products. Experience with SharePoint, Teams, and OneDrive is valued.

Qualifications

• Experience with Articulate Storyline and Camtasia for training content.
• Familiarity with Microsoft 365 apps and SharePoint.
• Knowledge of AI concepts applied to learning products.

Responsibilities

• Develop training products and enterprise communications for change management.
• Support content modernization and migrate files to Microsoft 365 apps.
• Create learning products, job aids, communications, and adoption resources.
• Instruct and facilitate training workshops in-person and virtual.
• Identify people-side risks and develop materials to address resistance.
• Conduct self-directed research to identify options for improvements.
• Maintain records, schedule facilities, and coordinate project elements.
• Test accuracy of work products and communicate project status.
• Coordinate with teams to simplify complex topics and training campaigns.
• Assist onboarding for interns or contractors with attention to detail.

Skills

Change management

Training development

Communication

Tools

Articulate Storyline

Microsoft Office

SharePoint

Camtasia

Audacity

Vyond

Job description

Named one of America's Best Employers in Arizona by Forbes magazine, our partner is the third-largest public power and water utility that provides service to more than 1 million customers. This is an opportunity to join a team-oriented, collaborative environment where you can grow your strengths and work toward the betterment of Arizona communities.

Employment Requirements

This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description

Solu is seeking a candidate to support a capital project focused on migrating legacy ECM systems to Microsoft 365. This is the same initiative that the recent SharePoint Analyst position was supporting.

The ideal candidate will have experience in Microsoft 365 organizational change management and training. Candidates with experience leveraging AI tools and capabilities for training and communications, as well as developing AI agents, will be highly preferred.

Responsibilities

• Develop training products and enterprise communications that support the people side of change associated with systems, projects, and other corporate change efforts.
• Support content modernization activities, including migration of files and resources from a legacy system to Microsoft 365 applications such as SharePoint, Teams, OneDrive, and related collaboration tools.
• Develop learning products, job aids, communications, and adoption resources that help employees understand new content management expectations, file migration processes, and effective use of M365 tools.
• Instruct and facilitate training workshops in both in-person and virtual settings.
• Identify people-side risks and anticipated points of resistance, then develop and implement change management materials to address those needs.
• Conduct proactive, self-directed learning, problem-solving, and research to identify options for solutions and improvements.
• Integrate constructive feedback into project tasks, deliverables, and outcomes.
• Maintain accurate records, schedule facilities, and coordinate all elements of assigned projects and tasks.
• Test and ensure accuracy in all work products.
• Maintain clear communication about current projects, upcoming work, and future needs.
• Coordinate and align with employees, contractors, leaders, program teams, and subject-matter experts to understand and simplify complex topics and develop change management communications, campaigns, and training projects.
• Support onboarding for new interns or contractors and perform related administrative tasks as needed, with strong attention to detail.

Qualifications

• Working knowledge of Articulate Storyline, Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint, as well as Camtasia and Audacity. Experience with Vyond or other video creation tools is preferred.
• Willingness to learn new technologies and develop an understanding of corporate change initiatives.
• Knowledge of Microsoft 365 applications and modern content collaboration practices, including SharePoint, Teams, OneDrive, file organization, metadata, permissions, and information lifecycle concepts.
• Ideal candidates will have knowledge of artificial intelligence concepts and practical AI skillsets that can be applied to developing learning products, improving content quality, streamlining workflows, and creating process efficiencies.
• Creative mindset with a background in communication, education, teaching, training, or related fields.
• Ability to create computer-based training, job aids, reference materials, and video or audio content based on evolving requirements.

*Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.