OCM Lead

NTT DATA, Inc.; San Juan (TX); Remote; USD 65,000 - 80,000; Full time

Job summary

NTT DATA seeks an experienced OCM Lead to join our team in San Juan, Puerto Rico, with opportunities for remote options. The role requires driving organizational change across complex projects, advising executives, and coordinating stakeholder engagement to ensure adoption of new processes and systems.

The ideal candidate will bring 6+ years in change initiatives, expertise in ADKAR/Kotter/Lewin, and fluency in Puerto Rican Spanish.

Qualifications

• Six+ years leading organizational change initiatives for large-scale, complex projects.
• Three+ years with ADKAR, Kotter, Lewin change frameworks and best practices.
• Three+ years with Medicaid eligibility processes, including policy, determinations, and enrollment.
• Bachelor's degree or four+ years of related experience.
• Three+ years of experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
• Must be fluent in Puerto Rican Spanish, reading, writing and communicating clearly.

Responsibilities

• Lead the development and execution of an integrated Organizational Change Management strategy to support adoption of reengineered processes and systems.
• Advise executives and project leadership on change risks, adoption strategies, and stakeholder engagement.
• Identify issues, hypothesize root causes, and develop practical solutions addressing risks and opportunities.
• Conduct stakeholder analyses and change impact assessments to evaluate readiness and adoption risks.
• Design and oversee communication strategies for timely, transparent information flow across stakeholders.
• Develop training and knowledge-transfer plans to ensure end-user readiness and sustained adoption.
• Align change activities with project milestones, governance, and business objectives.
• Facilitate sponsor coaching, leadership forums, and stakeholder workshops to secure active sponsorship.
• Use influencing and communication to build consensus and support decision-making.
• Monitor readiness and adoption progress using metrics to refine strategies.
• Manage resistance with mitigation plans and escalation pathways.
• Support long-term sustainment of changes within the organization.
• Provide hands-on coaching to project teams and change agents.
• Demonstrate strong organization and time management across priorities.

Skills

Organizational Change Management

Stakeholder engagement

Spanish language (Puerto Rico)

Executive coaching

Education

Bachelor's degree or 4+ years of related experience

Job description

Req ID: 395532

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization. We are currently seeking a OCM Lead to join our team in San Juan, Puerto Rico (US-PR), United States (US). NTT DATA seeks a OCM Lead to join our team in San Juan, PR. This position pays up to $80,000 + Benefits.

Job Responsibilities

• Lead the development and execution of an integrated Organizational Change Management strategy to support the successful adoption of reengineered business processes, systems, and organizational structures.
• Serve as a change advisor to executive sponsors, project leadership, business units, and functional stakeholders, providing guidance on change risks, adoption strategies, and stakeholder engagement
• Identify major issues facing the client organization, generate hypotheses regarding root causes and impacts, and develop practical solutions to address risks, barriers, and opportunities.
• Conduct complex stakeholder analyses and change impact assessments to evaluate organizational readiness, adoption risks, business challenges, and areas requiring targeted intervention.
• Design, lead, and oversee targeted communication strategies that promote timely, transparent, and effective information flow across all impacted stakeholder groups.
• Develop and oversee comprehensive training and knowledge transfer strategies to ensure end-user readiness, proficiency, and sustained adoption of new processes, systems, and ways of working.
• Partner with project leadership, business units, and functional teams to align change management activities with project milestones, business objectives, governance processes, and expected outcomes.
• Facilitate executive alignment sessions, leadership engagement forums, sponsor coaching, and stakeholder workshops to build visible and active sponsorship for change initiatives.
• Apply advanced influencing and communication skills to build consensus, resolve misalignment, and support decision‑making across diverse stakeholder groups.
• Monitor organizational readiness, stakeholder sentiment, adoption progress, and change effectiveness using metrics, feedback, and analytical insights to refine strategies and interventions.
• Identify, evaluate, and manage resistance to change by developing mitigation strategies, escalation paths, and leadership interventions.
• Support the development and execution of long‑term sustainment plans to embed process, system, and behavioral changes into the organization’s culture, operating model, and day‑to‑day practices.
• Provide hands‑on coaching, guidance, and oversight to project teams, managers, and change agents to strengthen internal change capability and support consistent execution.
• Demonstrate exceptional organizational and time management skills by managing competing priorities, coordinating multiple stakeholder groups, and ensuring timely delivery of change management work products.

Basic Qualifications

• A minimum of six (6) years of experience leading organizational change initiatives for large-scale, complex projects.
• A minimum of three (3) years of experience with change management frameworks (e.g., ADKAR, Kotter, Lewin) and best practices.
• A minimum of three (3) years of experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
• A minimum of a bachelor’s degree or a minimum of four (4) years of related experience
• A minimum of three (3) years of experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
• Must demonstrate fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population.

Preferred Skills

• Prosci® Change Management Certification or equivalent, required
• Proven ability to develop and execute change management plans, including stakeholder engagement, communications, training, and resistance management.
• Extensive experience preparing for and facilitating meetings, interviews and making presentations.
• Excels at using quantitative data to drive recommendations and decisions.
• Training material development and delivery.
• Strong problem‑solving, teamwork and customer service skills.
• On island in driving distance to San Juan, Puerto Rico

Compensation and Benefits

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $65,000 - $80,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally‑required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.