Ocean Operations Lead: Assistant Manager, Global Freight

ADP, Inc.; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco Express Group is seeking an Assistant Manager - Ocean Operations in Rosedale, NY. The role focuses on leading daily Ocean Operations, coordinating import/export activities, and driving KPI-driven performance in a fast-paced logistics environment.

Ideal candidates have 6-8 years in Ocean Operations with supervisory experience, strong MS Office skills, and the ability to work independently or as part of a team.

Qualifications

• Minimum of 6-8 years in Ocean Operations at NVOCC/Freight Forwarding.
• Minimum of 2 years in a Supervisory or Team Leader Role.
• Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
• Excellent communication, prioritization, organizational and multi-tasking skills.
• Proficient with Microsoft Office applications.
• Proficiency in Mandarin is a plus.
• Being able to work independently and part of a team.

Responsibilities

• Ocean Department Management: Manage daily Ocean Operations and provide leadership to ensure efficient, accurate, and timely execution of import/export activities.
• KPI & Operational Performance: Establish and monitor departmental KPIs covering service quality, productivity, on-time performance, billing accuracy, cost control, and customer satisfaction. Identify gaps and implement corrective actions.
• Process Improvement & SOP: Monitor operational quality and continuously streamline processes to improve efficiency and effectiveness. Develop and implement SOPs for key and MNC accounts to meet service expectations and ensure consistent execution.
• Cost Control & GP Performance: Monitor operational costs, vendor expenses, and cost leakage. Identify cost-saving opportunities and support initiatives to improve overall GP performance.
• Compliance: Ensure compliance with company policies, customer requirements, SOPs, and applicable regulatory standards.
• Training & Team Development: Provide training and ongoing guidance to new and existing Ocean team members to ensure operational competency and adherence to company and customer requirements.
• Customer Billing & Vendor Cost Management: Oversee the accuracy and timeliness of customer billing and vendor cost processing, including resolution of discrepancies and billing issues.
• Business Planning & Budget: Participate in the annual business plan and operating budget process and support execution against departmental financial and operational targets.
• Other Responsibilities: Perform other duties and assignments as directed by management and support strategic initiatives as required.

Skills

Ocean Operations

Supervisory experience

Communication skills

Organizational & multi-tasking

Microsoft Office

Mandarin (optional)

Tools

Microsoft Office

Job description

Dimerco Express Group is seeking an Assistant Manager - Ocean Operations in Rosedale, NY. The role focuses on leading daily Ocean Operations, coordinating import/export activities, and driving KPI-driven performance in a fast-paced logistics environment.

Ideal candidates have 6-8 years in Ocean Operations with supervisory experience, strong MS Office skills, and the ability to work independently or as part of a team.