Ocean Import Supervisor

Savino Del Bene; Carson (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Savino Del Bene in Carson, CA is seeking an Ocean Import Supervisor to lead and mentor the import team, manage regulatory knowledge, and ensure excellent customer service.

The role requires strong leadership, regulatory understanding, and the ability to coordinate with internal teams. You will drive performance metrics, develop staff, and escalate risks to protect client accounts while delivering reliable freight solutions.

Qualifications

• High School Diploma or GED required.
• Minimum five years of related experience in freight forwarding.
• Minimum three years of supervisory or managerial experience required.
• Knowledge of incoterms
• Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions
• Intermediate to Advanced PC skills - MS Office
• Highly organized
• Professional and courteous demeanor
• Displays a flexible and open-minded willingness to adapt to new environments and be a team player

Responsibilities

• Lead and mentor the Ocean Import team with strong leadership.
• Understand export regulations and government agency rules.
• Coordinate account activities with staff.
• Provide guidance and coaching to teams.
• Deliver results by leveraging the right people.
• Lead resolution of difficult issues via negotiation.
• Manage communication strategy within accounts.
• Keep teams motivated to ensure customer satisfaction.
• Provide growth and development opportunities for staff.
• Proactively assess business changes and impact.
• Identify potential risks and mitigations.
• Escalate unresolved issues before they impact the company.
• Collaborate with other departments to deliver service.
• Manage issues effectively when they arise.
• Develop metrics to measure performance.
• Perform other duties as assigned with accommodations.

Skills

Leadership

Communication

Team management

Incoterms

Dimension math

MS Office

Organization

Adaptability

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services, and warehousing third-party solutions servicing several Vertical Markets. We are currently seeking a strong Ocean Import Supervisor to join our growing team.

Essential Job Functions

• Lead and help manage the Ocean Import team with strong leadership skills and mentorship
• Must have a better-than-average understanding of the Export Regulations or other government agency regulations that govern exports.
• Collaborate closely with staff to coordinate account activities
• Provide proper guidance and coaching to teams
• Deliver results by leveraging the skills of the right people at the right time
• Lead resolution of difficult issues through effective negotiation tactics
• Manage communication strategy within accounts
• Maintain a high degree of motivation in team members to retain the focus of providing the highest levels of customer satisfaction
• Provide ongoing growth and development opportunities for team members
• Proactively manage the account by constantly assessing changes to the business and their impact to the Company
• Identity all potential risks and develop a mitigation plan
• Escalate any unresolved issues or risks before they materially impact the Company
• Work closely with other departments to deliver a high level of service to customers
• Effectively manage any issues that do arise
• Develop relevant internal and external metrics to measure performance
• Perform other duties as assigned. Must be able to perform essential job functions with or without reasonable accommodations.

Qualifications Needed:

• High School Diploma or GED required.
• Minimum five years of related experience in freight forwarding.
• Minimum three years of supervisory or managerial experience required.
• Knowledge of incoterms
• Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions
• Intermediate to Advanced PC skills - MS Office
• Highly organized
• Professional and courteous demeanor
• Displays a flexible and open-minded willingness to adapt to new environments and be a team player