Ocean Export Supervisor

Deutsche Post; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Chicago is seeking an Ocean Export Supervisor to lead the local Ocean Export product team, overseeing Operations and Customer Service. You will drive performance, set KPIs, and ensure quality and regulatory compliance for end-to-end ocean shipments.

The role requires 4+ years in freight forwarding with some supervisory experience, plus a Bachelor’s degree. Strong communication and Microsoft Office skills are essential for success in a fast-paced environment.

Qualifications

• 4+ years of freight forwarding experience required.
• 1+ year of supervisory/leadership experience preferred.
• Bachelor’s degree or equivalent experience/qualification.
• Basic knowledge of CargoWise system is preferred.
• Demonstrated leadership ability to drive KPIs and coach staff.
• Excellent verbal, written, and presentation skills.
• Strong computer skills with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Manages, oversees, and performs supervisory tasks to direct end-to-end Ocean Export processes.
• Serve as escalation contact for customer Ocean Export shipments; manage financials and KPIs.
• Ensure safety, security, and compliance for shipments and staff.
• Collaborate with internal groups for seamless customer service and improve processes; support sales in meetings and calls.
• Review month-end reports, P/L, and AR/AP; escalate carrier issues as needed.

Skills

Freight Forwarding

Supervisory Experience

Leadership

Communication

Education

Bachelor’s degree

Tools

CargoWise

Microsoft Office

Job description

Job Title: Ocean Export Supervisor

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Export product team which includes Operations and Customer Service. This role drives performance of the ocean freight specialists team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Export processes
• Serves as the escalation contact for customer’s Ocean Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team

Skills / Requirements:

• 4+ years of experience with Freight Forwarding experience required, strong preference for Ocean Export experience
• 1+ years of supervisory / leadership experience strongly preferred
• Bachelor’s degree or equivalent experience/qualification
• Basic knowledge of Cargo Wise system is preferred
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Exceptional communication skills (verbal, written, and presentations)
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)

Pay Range

$68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.