Ocean Import Customer Care Specialist

Pasona N A, Inc.; Wood Dale (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Pasona N A, Inc. is seeking a Customer Service Agent to support Ocean Import operations in Wood Dale, IL.

The role focuses on coordinating shipment information, delivery schedules, documentation, and system updates while maintaining clear communication with customers and overseas offices. The ideal candidate will have professional English communication skills, basic MS Office proficiency, and strong attention to detail.

Qualifications

• Proficient English verbal and written communication.
• Accurate typing and data-entry skills.
• Ability to communicate professionally by email and phone.

Responsibilities

• Communicate with overseas offices and agents to obtain shipment information.
• Provide customers with shipment status and delivery schedule updates.
• Coordinate with truckers, ocean carriers, warehouses, and other vendors.
• Create delivery orders and support shipment dispatch.
• Review shipping documentation for accuracy and completeness.
• Enter and maintain shipment information in internal systems.
• Prepare completed shipments for billing processes.
• Provide general administrative support to the Ocean Import Customer Service team.
• Attend customer service team meetings.

Skills

English communication

Data entry

Professional communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pasona N A, Inc. is seeking a Customer Service Agent to support Ocean Import operations in Wood Dale, IL.

The role focuses on coordinating shipment information, delivery schedules, documentation, and system updates while maintaining clear communication with customers and overseas offices. The ideal candidate will have professional English communication skills, basic MS Office proficiency, and strong attention to detail.