Ocean Freight Operations Agent

Top-Us; Sharon Hill (Delaware County); On-site; USD 25,000 - 34,000; Full time

Job summary

Top-Us in Sharon Hill, PA is seeking an Ocean Freight Operations Agent to coordinate ocean shipping requirements, prepare export/import documents, and support customers with timely service.

The role requires a high school diploma or GED, is a direct hire, full-time position, in-person at our facility, with hours from 8:30 am to 5:30 pm and a 1-hour lunch break.

Qualifications

• High school diploma, GED, or equivalent; significant relevant work experience accepted.

Responsibilities

• Identify, organize and coordinate customer shipping requirements
• Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers' Brokers
• Accurately and timely prepare invoices; and all required AS-400 database entries
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
• Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
• Provide rates to internal and external customers, direct contact with customer
• Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals

Education

High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience

Job description

Job Details

Ocean Freight Operations Agent

Position: Ocean Freight Operations Agent

Industry: Logistics

Location: Sharon Hill, PA

Salary: $18-25/hr

Status: Direct hire, Full time

Work Style: In-person

Working Hour: 8:30 am to 5:30 pm, with 1 hour lunch break

Ref #: 33469

Responsibilities

• o Identify, organize and coordinate customer shipping requirements
• o Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers' Brokers
• o Accurately and timely prepare invoices; and all required AS-400 database entries
• o Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
• o Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
• o Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
• o Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
• o Provide rates to internal and external customers, direct contact with customer
• o Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals

Qualifications

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.