Occupancy Specialist

Housing Development Corporation; Decatur (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Affiliated Resources Group (ARG) in Georgia is seeking an Occupancy Specialist to manage intake, eligibility, and voucher administration for the Housing Choice Voucher Program.

You will conduct client interviews, verify eligibility, calculate rents and subsidies, issue and extend vouchers, and maintain accurate documentation while delivering responsive service to participants and landlords.

Qualifications

• Some college coursework preferred.
• Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.

Responsibilities

• Intake and eligibility determinations for Housing Choice Voucher program.
• Coordinate eligibility reviews, briefings, and data processing related to vouchers.
• Calculate housing subsidies, prepare HAP contracts, and ensure timely payments and document management.
• Provide excellent customer service to participants and landlords and maintain accurate records.

Skills

Microsoft Office Suite

Data entry

Customer service

Education

Some college coursework

Bachelor’s degree in business, public administration, urban studies, social service, or related field

Tools

Proprietary software

Job description

About the Organization Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.
Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.
Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand
our impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.
ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Description

Position Summary

The Occupancy Specialist is responsible for intake and eligibility of applicants and voucher management. He/She performs a variety of duties administering the Housing Choice Voucher Program. These duties include (but are not limited to): coordination of and conducting client interviews, briefings or other methods for intake; determinations of eligibility and program compliance; calculation of housing subsidy; voucher issuance and extensions; employment verification; inbound portability; waiting list administration and prompt completion of all data processing. The Occupancy Specialist performs all screening due diligence necessary for HADC to enter into a contract to make Housing Assistance Payments to an eligible landlord on behalf of an eligible Housing Choice Voucher Program participant. Responsible for all functions related to the HAP Contracting process including reviewing and processing Housing Assistance Payment (HAP) contracts, and review of leases.

Essential Duties and Responsibilities

• Calculates HUD-required rental contribution from eligible tenant families and the amount of the monthly Authority housing assistance to the owner in accordance with HUD requirements for a tenancy under the voucher program.
• Prepares HAP contract and ensures execution and processing in a timely manner to ensure timely monthly owner/manager payments. Ensures timely processing/mailing of utility allowance payments.
• Reviews landlord/owner leases for compliance with program and statutory requirements. Ensures appropriate voucher forms are processed in a timely manner.
• Responsible for accurate document management process for all assigned controlled documents.
• Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
• Provides excellent direct customer service to all Participant and Landlords participating in the Housing Choice Voucher Program; responds to inquiries and requests from participants, landlords and the general public.
• Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
• Interfaces directly with program participants and/or property owners as needed to conduct interviews; collects paperwork and resolves issues, complaints or problems.
• Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Prepares appropriate correspondence and required forms and maintains files in a timely and accurate manner.
• Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
• Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Position Requirements

• Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
• Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.