Portability Specialist

Affiliated-Resources-Group; Decatur (GA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Affiliated Resources Group (ARG) is hiring a Portability Specialist to deliver direct customer service to HCV participants and landlords in Decatur, GA. You will handle voucher issuance, rent calculations, and HAP contracts, ensuring timely processing and compliance with HUD standards.

The role requires 3 years in HCV with 2 years in portability, plus a Bachelor’s degree or equivalent coursework. Proficiency in MS Office and proprietary systems is expected; full-time on-site work with equal

Qualifikationen

• Three (3) years experience in HCV, with two (2) years experience in portability.
• Bachelor’s degree in business, public administration, urban studies, social service, or related field preferred.
• Some college coursework preferred.

Aufgaben

• Provides direct customer service to all participants and landlords in the Housing Choice Voucher Program.
• Calculates tenant rents and housing assistance payments per HUD requirements.
• Processing rent determinations, HAP contracts, and annual/interim recertifications.

Kenntnisse

Customer service

Record keeping

Ausbildung

Bachelor’s degree in business, public administration, urban studies, social service, or related field

Some college coursework

Tools

Microsoft Office Suite

Proprietary software

Proprietary database systems

Jobbeschreibung

About the Organization Affiliated Resources Group (ARG)

Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families.

ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.

Affiliated Resources Group's strategic objectives include long‑term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.

Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self‑sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand our impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low‑and middle‑income residents.

ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Description

Position Summary

The Portability Specialist is responsible for providing direct customer service to the Incoming and Outgoing Portability clients of the Housing Choice Voucher Program (HCVP). The Portability Specialist may be assigned to any functional area within the HCV Portability Program and will have primary responsibility for voucher and RTA issuance, completion of the HAP Contract and annual and interim recertification. The Portability Specialist performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, eligibility for incoming and outgoing portability clients, maintaining effective lines of communication with initial housing authority, issuance of vouchers and RTA’s, processing rent determinations, handling HAP contract executions/terminations/renewals, annual and interim recertifications and completes necessary billing documents for portability clients.

Essential Duties and Responsibilities

• Provides excellent direct customer service to all participants and landlords participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords and the general public.
• Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
• Interfaces directly with program participants and/or property owners as needed to conduct interviews; collect paperwork; conduct termination hearings; and resolves issues, complaints or problems.
• Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
• Responsible for timely and accurate follow‑ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Calculates HUD‑required rental contribution from eligible tenant families and the amount of the monthly Authority housing assistance to the owner in accordance with HUD requirements for a tenancy under the voucher program.
• Prepares HAP contract and ensures execution and processing in a timely manner to ensure timely monthly owner/manager payments. Ensures timely processing of utility allowance payments.
• Reviews landlord/owner leases for compliance with program and statutory requirements.
• Ensures appropriate voucher forms are processed in a timely manner.
• Responsible for accurate document management process for all assigned controlled documents.
• Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
• Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
• Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.

Position Requirements

• Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus.
• Three (3) years experience in HCV, with two (2) years experience in portability.
• Requires functional proficiency with technology used on‑the‑job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

Exempt/Non-Exempt

Exempt/Non-Exempt Non-Exempt

Employment Type & Hours

Full-Time/Part-Time Full-Time

Location

Housing Choice Voucher Program Specialist in Decatur, Georgia

Number of Openings 1

Open Date 10/22/2026

Position Portability Specialist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Number Filled 0

This position is currently accepting applications.