Occupancy Specialist

Woda Cooper

Champaign (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision

ESOP Employee Stock Ownership Plan

401k with Company Match

Paid Time Off

Holidays & Floating Holidays

Cell Phone Discount

Monthly Auto Allowance

Fitness Reimbursement

Job summary

Woda Cooper Companies, Inc. seeks an Occupancy Specialist (Travel Role) to support property management across Illinois, Wisconsin, and Minnesota. This position requires extensive travel to community sites, working with residents, investors, and field teams to maximize occupancy.

You will train staff, ensure compliance, and collaborate with marketing to fill units while upholding company policies and service standards. A valid driver’s license is needed for regional travel.

Qualifications

Associate degree with 3+ years of related experience or an advanced degree with relevant experience.
LIHTC, HUD and RD certifications are preferred.
Real estate sales or business development experience is valued.

Responsibilities

Create and maintain a customer-centered service culture for prospects, residents, families, and community staff.
Provide excellent service to residents, owners/investors, and associates.
Train community level staff, process, and evaluate resident compliance files.
Collaborate with Marketing to drive occupancy.
Maintain thorough knowledge of company policies and procedures.
Travel regionally to support multiple properties within Illinois, Wisconsin, and Minnesota.
Attend HUD, RD, and LIHTC audits as requested.
Support new lease-up properties and build strong field relationships.

Skills

People skills

Communication

Team player

Microsoft Office

Yardi Voyager

Yardi Rent Café

Property management

Education

Associate degree + 3 years experience

LIHTC/HUD/RD certifications preferred

Tools

Yardi Voyager

Yardi Rent Café

Job description

Job Details

Job Location: Champaign, IL 61822

Position Type: Full Time

Occupancy Specialist (Travel Role)

WHO WE ARE:

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

WHERE YOU’LL WORK:

This is a travel role and will be expected to travel between Illinois, Wisconsin, and Minnesota.

DUTIES & RESPONSIBILITIES:

Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
Train community level associates, process, and evaluate resident compliance files as assigned.
Work with Marketing Department to drive occupancy.
Always maintain thorough knowledge of company policies.
Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
Demonstrate the ability to resolve resident complaints timely.
Support the community team to ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
Road Warrior – must be willing to travel within region as assigned.
Conduct new hire on-site training and follow-up training as required within the Region.
Attend HUD, RD, and LIHTC Audits as requested.
Work with new lease-up properties.
Execute the core values of the company.
Build relationships and provide support to field teams.

REQUIRED SKILLS & ABILITIES:

Be eager and interested in real estate and compelled to help people already in the business with a desire to learn as much as possible. Be good with people (genuinely good with people) and enjoy relationship building.
Ability to maintain an open and honest communication with your team and management.
Independence, yet a team player mentality
Exemplary written and verbal communication skills.
Advanced computer skills with a high level of efficiency in Microsoft Suite.
Experience with Yardi Voyager and Yardi Rent Café.
Experienced Property Manager with a high level of acumen to achieve objectives as assigned.
Ability to recruit and supervise successful management teams in a growing portfolio.
Proven track record for successful lease ups of new communities.
Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
Capacity to work under pressure and meet deadlines.

EDUCATION AND EXPERIENCE:

Associate degree and 3 years of related experience; or an advanced degree without experience; or equivalent work experience.
Certifications in LIHTC, HUD and RD preferred.
Expertise with real-world Sales/Business Development experience working on interesting and complex business problems.
Experience with the rehabilitation and lease up of communities.

PHYSICAL REQUIREMENTS:

Position requires travel to Community and/or Community locations and surrounding markets.
Must possess a valid driver’s license and insurance.
Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
Must be able to lift up to 15 pounds at a time.
Must be able to traverse a variety of properties with stairs and in a variety of weather.

BENEFITS: