Community Manager

Woda Cooper; Columbia (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

401k with ESOP

Job summary

Woda Cooper Companies, Inc. is seeking a Community Manager for Robinson Overlook in Columbia, MD. You will oversee day-to-day operations, resident relations, leasing, compliance, and financial performance while delivering exceptional customer service in a quality affordable housing community.

Candidates should have a high school diploma or GED, strong communication and sales skills, and the ability to lead a small team. A valid driver’s license and willingness to travel are required.

Qualifications

• Out-going, friendly and customer-oriented demeanor.
• Excellent interpersonal, sales and customer service skills.
• Clear verbal and written communication abilities.
• Detail-oriented and organized; able to manage multiple tasks.
• Ability to lead and develop a small team of associates.
• Knowledge of laws and best practices in property management.
• Proficiency with Microsoft Office or related software.
• Must be able to travel to community locations.

Responsibilities

• Oversee day-to-day operations of the community.
• Manage resident relations, leasing, compliance and finances.
• Maintain curb appeal and ensure safety and service quality.
• Handle rent collection, notices, and court proceedings as needed.
• Supervise inspections and coordinate capital improvements.
• Prepare budgets and financial reporting.
• Foster a customer-centered service culture.
• Respond to emails promptly and complete training.

Skills

Outgoing demeanor

Customer service

Interpersonal skills

Verbal communication

Written communication

Detail oriented

Team leadership

Property management knowledge

Microsoft Office

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Columbia, MD 21044

Position Type: Full Time

Education Level: High School

Community Manager

WHO WE ARE:

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

WHERE YOU'LL WORK:

Robinson Overlook is an affordable housing community located in Columbia, MD, offering quality apartment homes in a welcoming, resident-focused environment. As the Community Manager, you'll oversee the day-to-day operations of the property, including resident relations, leasing, compliance, financial performance, and property operations. Working closely with residents, vendors, and your regional support team, you'll help maintain a safe, well-managed community while delivering exceptional customer service and supporting Woda Cooper's commitment to providing quality affordable housing.

DUTIES & RESPONSIBILITIES:

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
• Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
• Maintain confidentiality at all times related to prospect or resident information.
• Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
• Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
• Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
• Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
• Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.
• Read and be familiar with policies and procedures.
• Respond to e‑mail promptly.
• Take required and assigned training courses in a timely manner.
• Learn and be able to function within company-related software.
• Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.
• Effectively communicate with residents, associates and vendors.
• Dependable and able to report to work according to schedule and on time.
• Perform other related duties or training as assigned.

REQUIRED SKILLS & ABILITIES:

• Outgoing, friendly, and customer-oriented demeanor.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.
• Travel to community locations and surrounding markets required.

EDUCATION & EXPERIENCE:

• Must be at least 18 years old with a high school diploma or GED.
• Experience working in affordable housing programs including one or more of the following: LIHTC, Section8, and HUD preferred.
• Experience with property management-related software a plus.
• Familiarity with Fair Housing laws preferred

PHYSICAL REQUIREMENTS:

• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.

BENEFITS:

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401kwith Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement
• Professional Development Reimbursement

Employment is contingent on education verification, references, background check, and drug screening.