Observatory Ambassador – Vue Orleans

The New Orleans Tribune; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

The New Orleans Tribune is seeking an Observatory Ambassador to enhance guest experiences within the Observatory. The role involves greeting guests, ensuring safety, and delivering excellent customer service in a busy, interactive environment.

Applicants should have 2-4 years of experience in hospitality or attractions and possess strong communication skills. This position requires a proactive and energetic personality, working non-traditional hours including nights and weekends.

Qualifications

• Minimum 2-4 years’ experience in host, operations, or related role.
• High professionalism and customer service skills required.
• Ability to memorize and convey historical information.

Responsibilities

• Greet guests and ensure their safety during tours.
• Engage guests by answering questions and resolving issues.
• Provide operational information about the Observatory.

Skills

Customer service

Engagement

Communication

Safety awareness

Multi-lingual abilities

Job description

Observatory Ambassador – Vue Orleans

Description

The Role: The Observatory Ambassador will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position will play an integral role in providing local area, United States and International guests with a unique, memorable experience.

Note: This section summarizes the role and is focused on guest experience responsibilities.

Responsibilities

• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while on tour or in your assigned areas.
• Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience.
• Ability to retain learned knowledge and offer assistance to guests by providing operational answers (Observatory layout, experience locations) to all inquiries.
• Ability to follow direction and to be a “team” player.
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment.
• Ability to perform and present information in a concise, legible manner to guests – must be able to speak loudly and clearly and have a commanding presence.
• Performs other duties as necessary or required by management.
• Non-traditional hours (Nights, Weekends & Holidays as necessary).

Qualifications

• Minimum 2-4 years’ host, operations or related experience, preferably in an attraction, entertainment or hospitality environment.
• High level of demonstrated professionalism and customer service.
• Ability to memorize historical and technical information.
• Multi-lingual or sign language capabilities a plus.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job-specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.