Observability SRE — Global, High-Scale Systems

Apple, Inc.; Seattle (WA); On-site; USD 142,000 - 263,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Employee stock purchase plan

Relocation assistance

Tuition reimbursement

Job summary

Apple is seeking a passionate Site Reliability Engineer for its Observability team to ensure 100% uptime of Apple Services. You will design and run scalable monitoring infrastructure, champion availability and performance, and collaborate with engineering teams across data centers and cloud regions.

The role emphasizes automation, incident response, and cost-efficient scaling at global scale, with opportunities to influence core observability platforms and tooling.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 10+ years of industry experience; 5+ years in an SRE/DevOps role supporting external, production-grade services.
• Proven production-grade software experience in Python; Bash, Go, and Rust exposure a plus.
• Hands-on experience deploying and operating user-facing applications with strong container orchestration (Kubernetes).
• Solid experience using Terraform for IaC; Pulumi experience a plus.
• Experience/knowledge with the Prometheus ecosystem.
• Strong ownership and integrity, with clear communication and collaboration.
• Experience in incident response and incident management.
• Drive to automate manual operations and improve processes.
• Familiarity with open-source configuration management/orchestration tools (Helm, Pulumi, Terraform, Spinnaker).

Responsibilities

• Own, monitor, and defend the availability, latency, and performance metrics (SLIs/SLOs) of customer-facing production services.
• Maintain and optimise customer-serving production environments, including AliCloud services alongside Apple's infrastructure.
• Manage external-facing networking, content delivery, and load balancing to minimize latency worldwide.
• Maintain zero-downtime deployment pipelines; Spinnaker experience is a plus.
• Build customer-centric dashboards and alerting with Prometheus, Grafana, and Splunk to catch issues early.
• Implement automated scaling rules to handle peak traffic while controlling costs.
• Drive incident response and management with deep root-cause analysis across software, systems, and processes.

Skills

Python scripting

On-call experience

Team collaboration

Ownership & accountability

Education

B.S. in Computer Science or related field

Master's degree in CS or related field

Tools

Kubernetes

Terraform

Pulumi

Spinnaker

Prometheus

Grafana

Splunk

Helm

Job description

Apple is seeking a passionate Site Reliability Engineer for its Observability team to ensure 100% uptime of Apple Services. You will design and run scalable monitoring infrastructure, champion availability and performance, and collaborate with engineering teams across data centers and cloud regions.

The role emphasizes automation, incident response, and cost-efficient scaling at global scale, with opportunities to influence core observability platforms and tooling.