Observability & Performance Engineer — Hybrid (DC Metro)

eTelligent Group LLC; Washington (District of Columbia); Hybrid; USD 80,000 - 110,000; Full time

Job summary

eTel in Washington, DC region seeks a proactive monitoring/ops professional to build dashboards and alerts, tune API baselines, and support IRS-related performance and availability goals. You will use AppDynamics, ELK, Prometheus, and Kong, with Linux scripting for automation.

The role emphasizes reliability, data-driven reviews, and incident triage during Filing Season. You will collaborate with a senior operations lead to ensure platform readiness and timely reporting under government contract

Qualifications

• 1 to 3 years in monitoring, operations, site reliability, or performance testing.
• Experience with at least one monitoring or log tool (AppDynamics, ELK, Splunk, Grafana, Prometheus or Dynatrace).
• Understanding of HTTP, APIs, latency, throughput and error rates.
• Basic Linux and scripting in Python or Bash.
• Bachelor’s degree in a technical field, or equivalent experience.
• Ability to obtain and keep an IRS MBI; you must meet IRS suitability and residency requirements.

Responsibilities

• Build and maintain dashboards and alerts in AppDynamics and the ELK stack, and add Prometheus metrics for Kong.
• Set a normal profile for each API (volume, latency and errors by hour and season) and tune alerts to catch drift, not noise.
• Help run a 60 day alert baseline that cuts the auto generated tickets IRS sees today.
• Track certificate expiry dates and raise alerts at 60, 30 and 14 days.
• Collect performance data continuously, prepare weekly reviews, and support daily reviews during Filing Season.
• Help script and run load tests on both webMethods and Kong before peak periods and migration waves.
• Pull logs and metrics to support incident triage and root cause analysis.
• Report monthly availability and performance against the contract standards.

Skills

Monitoring tools

APIs & latency

Scripting (Python/Bash)

Clear writing

Education

Bachelor’s degree in a technical field

Tools

AppDynamics

ELK/Elastic

Splunk

Grafana

Prometheus

Dynatrace

Job description

eTel in Washington, DC region seeks a proactive monitoring/ops professional to build dashboards and alerts, tune API baselines, and support IRS-related performance and availability goals. You will use AppDynamics, ELK, Prometheus, and Kong, with Linux scripting for automation.

The role emphasizes reliability, data-driven reviews, and incident triage during Filing Season. You will collaborate with a senior operations lead to ensure platform readiness and timely reporting under government contract