Observability and Performance Engineer

eTelligent Group; Washington (District of Columbia); Hybrid; USD 85,000 - 120,000; Full time

Job summary

eTelligent Group is hiring for a Monitoring/Operations role in the Washington, DC area. You will build dashboards and alerts, learn normal API behavior, and ensure the platform handles Filing Season load with guidance from a senior operations lead.

You will set profiles for API performance, tune alerts, and assist in load testing and incident analysis. Strong writing, Linux scripting, and 1–3 years in relevant roles are required.

Qualifications

• 1–3 years in monitoring, operations, site reliability, or performance testing.
• Experience with at least one monitoring or log tool (AppDynamics, ELK/Elastic, Splunk, Grafana, Prometheus or Dynatrace).
• Understanding of HTTP, APIs, latency, throughput and error rates.
• Basic Linux and scripting in Python or Bash.
• Clear writing for incident notes and reports.
• Bachelor's degree in a technical field, or equivalent experience.
• Eligibility to obtain IRS Moderate Background Investigation (MBI).

Responsibilities

• Build and maintain dashboards and alerts in AppDynamics and ELK; add Prometheus metrics for Kong.
• Set normal profiles for each API (volume, latency, errors) and tune alerts.
• Help run a 60 day alert baseline to reduce IRS auto-generated tickets.
• Track certificate expiry and raise alerts at 60/30/14 days.
• Collect performance data; prepare weekly reviews; support daily reviews during Filing Season.
• Script and run load tests on webMethods and Kong before peak periods.
• Pull logs and metrics to support incident triage and root cause analysis.
• Report monthly availability and performance against contract standards.

Skills

Monitoring

Site reliability

Performance testing

Linux scripting

Incident management

Reports writing

Education

Bachelor's degree in a technical field

Tools

AppDynamics

ELK

Prometheus

Grafana

Dynatrace

Job description

Company Overview

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

Place of Performance

Hybrid – Washington, DC Metro Area (IRS facilities and approved remote work locations)

Citizenship

U.S. Citizenship required

Security Clearance

Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

About the role

You will help the team see problems before users do. You will build dashboards and alerts, learn what normal looks like for each API, and help prove the platform can handle Filing Season load. A senior operations lead will guide your work.

What you will do

• Build and maintain dashboards and alerts in AppDynamics and the ELK stack, and add Prometheus metrics for Kong.
• Set a normal profile for each API (volume, latency and errors by hour and season) and tune alerts to catch drift, not noise.
• Help run a 60 day alert baseline that cuts the auto generated tickets IRS sees today.
• Track certificate expiry dates and raise alerts at 60, 30 and 14 days.
• Collect performance data continuously, prepare weekly reviews, and support daily reviews during Filing Season.
• Help script and run load tests on both webMethods and Kong before peak periods and migration waves.
• Pull logs and metrics to support incident triage and root cause analysis.
• Report monthly availability and performance against the contract standards.

What you bring

• 1 to 3 years in monitoring, operations, site reliability, or performance testing.
• Experience with at least one monitoring or log tool, such as AppDynamics, ELK or Elastic, Splunk, Grafana, Prometheus or Dynatrace.
• Understanding of HTTP, APIs, latency, throughput and error rates.
• Basic Linux and scripting in Python or Bash.
• Clear writing for reports and incident notes.
• Bachelor's degree in a technical field, or equivalent experience.
• Ability to obtain and keep an IRS Moderate Background Investigation (MBI); you must meet IRS suitability and residency requirements.

Nice to have

• Load testing with a tool such as JMeter, k6, Gatling or LoadRunner.
• Experience monitoring an API gateway or middleware platform.
• An AppDynamics, Elastic or cloud certification.
• An active IRS MBI or prior IRS work.

Commitment to Diversity

eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.