Observability Engineer: Build Dashboards & Alerts

Health Data Innovations, Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and更多

Job summary

OpenLoop is hiring an Observability Engineer to build our observability practice from scratch. You will define what we monitor, implement Datadog dashboards, and own alerting in PagerDuty to ensure rapid, noise-free incident response across enterprise systems.

You will create visibility where none exists by pulling logs and building integrations, and you will monitor end-to-end business processes to prevent outages and improve reliability. Join a fast-moving team.

Qualifications

• 3+ years of experience building observability functions, including dashboards, monitors and alerting.
• Hands-on experience with Datadog.
• Hands-on experience with PagerDuty.
• Scripting and API experience (e.g., Python) to pull logs and data from systems without native integrations.
• A track record of building observability or monitoring where little existed before.

Responsibilities

• Build the observability practice. Define what we monitor, how we alert, and how we measure uptime and reliability across enterprise systems.
• Instrument our systems in Datadog. Build dashboards and monitors for availability, capacity, performance and concurrency limits across SaaS and internal tools.
• Own alerting and escalation in PagerDuty. Design alert routing and escalation so the right people know about issues quickly and without noise.
• Create visibility where none exists. For systems with little or no native observability (e.g., Zoho), pull logs, use APIs and build lightweight integrations or tools to close the gap.
• Monitor end-to-end business processes. Track critical workflows across multiple systems so we can see and fix process failures, not just individual outages.
• Partner with IT Service Management. Work with incident and change management to feed observability into incident response, root-cause analysis and change validation.
• Automate and iterate. Use scripting and AI-assisted development to build quickly, and keep improving signal quality as the practice matures.

Skills

Observability

Dashboards

Monitors

Alerting

Datadog

PagerDuty

Python scripting

APIs

Tools

OpenTelemetry

Jira Service Management

Job description

OpenLoop is hiring an Observability Engineer to build our observability practice from scratch. You will define what we monitor, implement Datadog dashboards, and own alerting in PagerDuty to ensure rapid, noise-free incident response across enterprise systems.

You will create visibility where none exists by pulling logs and building integrations, and you will monitor end-to-end business processes to prevent outages and improve reliability. Join a fast-moving team.