OBCC Registration Coordinator, .8FTE

Seattle Children's; Washington; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b)

Paid time off

Tuition reimbursement

Job summary

Seattle Children’s is hiring a Registration Coordinator to manage patient registrations and check-ins across outpatient clinics. The role includes scheduling returns, communicating with families, and upholding infection prevention standards.

Candidates should have a high school diploma or equivalent and at least 1 year of customer service/admin support experience. Health care experience and bilingual skills are a plus.

Qualifications

• High school diploma or equivalent.
• Minimum of one year customer service or administrative support experience.

Responsibilities

• Create new registrations and check patients in for scheduled and walk-in visits.
• Schedule patient return visits and manage follow-ups to minimize clinic access delays.
• Communicate with patients and families to gather consent and provide information.
• Maintain infection prevention standards and support processes to improve patient experience.
• Support check-ins across Urgent Care, Radiology, and Access Clinic as needed.

Skills

Customer service

Administrative support

Bilingual skills

Education

High school diploma or equivalent

Bachelor's Degree

Job description

Odessa Brown Children's Clinic (OBCC) has locations in Othello and the Central District. Services at the clinics include pediatric medical care, behavioral health, dental services, nutrition, sports medicine, physical therapy, occupational therapy and more. Since 1970, OBCC has worked to uphold the vision of community organizer Odessa Brown: to bring quality healthcare with dignity to children from birth to young adulthood in the Central District and south Seattle.

The role of the Registration Coordinator is an essential part of the patient facing registration experience by providing support and ensuring each patient encounter is positive, professional, and efficient. The primary function of this role is to create new registrations and check patients in for scheduled and walk-in clinical visits throughout the outpatient setting of the hospital. Support may be needed for Urgent Care, Radiology, and Access Clinic check-ins, operating seven days per week, during both day and evening times. Registration Coordinator duties also include: scheduling patient return visit appointments, minimizing clinic access delays, effectively communicating with patients/families, informing of and collecting signed consent for care, maintaining standards for infection prevention, and establishing systems and resources to improve processes and efficiency of the patient experience.

Required Education and Experience

• High school diploma or equivalent experience.
• Minimum of one (1) year customer service and/or administrative support experience.

Required Credentials

Preferred

• Bachelor's Degree.
• Minimum of three (3) years experience working in a health care setting or related field.
• Significant experience working with the general public in a health care/customer service environment.
• Familiarity with other cultures/bilingual skills.

Compensation Range

$23.15 - $34.73 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.

Benefits Information

Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our Commitment

Seattle Children's welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable l