OB/GYN-Receptionist-FT

Murfreesboro Medical Clinic & SurgiCenter; Murfreesboro (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated OB/GYN Check Out Medical Receptionist to join their team. This role involves providing essential clerical support, ensuring a welcoming environment for patients, and managing appointment scheduling. The ideal candidate will possess excellent customer service skills, the ability to communicate effectively with patients and staff, and a flexible approach to changing demands. This position offers a chance to contribute to a patient-centered care model in a collaborative environment, making a meaningful impact on community health. If you are passionate about healthcare and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• High School diploma or GED required; experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide clerical support and greet patients courteously.
• Schedule appointments and manage patient records efficiently.
• Ensure adherence to HIPAA and OSHA guidelines.

Skills

Excellent customer service skills

Strong communication skills

Ability to manage multiple tasks

Teamwork attitude

Flexibility to respond to changing demands

Calmness in stressful situations

Computer systems utilization

Education

High School diploma or GED

Experience preferred but not required

Job description

Check Out Medical Receptionist Job Description And Responsibilities

Department: OB/GYN

Effective Date:

Last Revision:

Policy Owner: Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Job Title: OB/GYN Check Out Medical Receptionist

Job Description: To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions: Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities:

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails and faxes
• Be at your workstation on time and prepared to start the day
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, etc., for patient appointments and any other requests indicated on the fee ticket
• Schedule appointments including OB/GYN, ultrasounds, mammograms, radiology exams, rescheduling appointments, specialty appointments, and referrals to external offices (maintains log)
• Help with call center queue and answer the Doctor's line
• Complete tasks from Mid-Level providers
• Assist with overdue reminders when needed
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances when necessary
• Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag/Phreesia balance
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
• Be knowledgeable of and adhere to all MMC policies and procedures
• With instruction, perform other duties as required or assigned

Required Skills:

• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements:

• High School diploma or GED
• Experience preferred but not required

MMC Vision, Mission, and Values:

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission:

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers, and the community in improving health care
• Professional, ethical, and socially responsible
• Team-oriented management and leadership
• A positive, open, and responsive work setting

This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.