Empathetic Live Answer Representative for Patient Care

Tribe513; Greenville (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Tribe513 is seeking a Live Answer Representative 1 to handle incoming calls with compassion, connect patients to the triage nurse and other departments, and schedule appointments. This role emphasizes empathy, dependability, adaptability, and teamwork in a fast-paced patient care setting.

You will multi-task, take information accurately, and communicate clearly to patients and teammates while upholding company processes. Travel up to 10% and sitting at a computer are required.

Qualifications

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.

Responsibilities

• Answering calls promptly, efficiently and with compassion.
• Scheduling appointments and connecting callers with the triage nurse and other departments.
• Reviewing provider schedules, rescheduling appointments, sorting electronic faxes, scanning and entering new patient paperwork.
• Attending team development meetings and trainings throughout the year.
• Other duties as assigned.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

Job description

Tribe513 is seeking a Live Answer Representative 1 to handle incoming calls with compassion, connect patients to the triage nurse and other departments, and schedule appointments. This role emphasizes empathy, dependability, adaptability, and teamwork in a fast-paced patient care setting.

You will multi-task, take information accurately, and communicate clearly to patients and teammates while upholding company processes. Travel up to 10% and sitting at a computer are required.