OB-GYN Front Desk & Patient Care Coordinator

AdventHealth; Wesley Chapel (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Florida is seeking a frontline administrative role within the OBGYN Office. The position handles patient check-in, medical records requests, and scheduling while ensuring timely and accurate documentation.

The role involves verifying insurance, collecting payments and copays, and coordinating referrals. A high school diploma and 1+ year related experience are preferred. This facility emphasizes compassionate patient service and adherence to policies.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient’s appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth in Florida is seeking a frontline administrative role within the OBGYN Office. The position handles patient check-in, medical records requests, and scheduling while ensuring timely and accurate documentation.

The role involves verifying insurance, collecting payments and copays, and coordinating referrals. A high school diploma and 1+ year related experience are preferred. This facility emphasizes compassionate patient service and adherence to policies.