OAG - Child Support | Field Support Program Spec. (Program Specialist II) | 27-0120

State of Texas; Texas; Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

The State of Texas Office of the Attorney General; Child Support Division seeks a Field Support Program Specialist to provide consultative services and technical assistance to CSD Field staff on agency programs across Texas. The role requires travel for in-person meetings and collaboration with stakeholders statewide, with flexibility to work at various OAG offices.

Qualifications include a Bachelor's degree and 3 years of related experience, strong communication skills, and the ability to

Formación

• Bachelor's degree from an accredited college or university.
• 3 years of full-time experience in Child Support Program, governmental, administrative, or clerical fields.
• Strong oral and written communication skills.
• Ability to work in a professional office environment and provide excellent customer service.
• Willingness to travel up to 15% and work in multiple Texas locations.

Responsabilidades

• Provide consultative services and technical assistance to CSD Field staff on agency programs.
• Collaborate with stakeholders statewide and coordinate in-person meetings and travel.
• Apply program knowledge to support backlog projects and ensure deadlines.

Conocimientos

Oral & written communication

Customer service

Time management

Multitasking

Judgment & decision making

Team collaboration

Educación

Bachelor's degree

Descripción del empleo

The Field Support Program Specialist will provide consultative services and technical assistance to CSD Field staff regarding agency programs like Administrative License Suspension, Quality Control, Acknowledgement of Paternity, vehicle registration member verifications, and statewide backlog projects. This position may be based in any city in Texas with an OAG-CSD office depending on the candidate¿s preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the state, and some travel to and from Austin and other worksites throughout the state for in-person meetings will be necessary. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State¿s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, governmental, administrative, or clerical experience.
• Experience: 3 years of full-time experience working in the following (or closely related) fields: Child Support Program, governmental, administrative, or clerical experience.
• Knowledge of general office practices and administrative procedures.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
• Ability to arrange for personal transportation for business-related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 15%.
• Experience: Texas Child Support Program, governmental, administrative, or clerical experience.
• Skills: Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.