OAG - Consumer Protection | Investigator III | 27-0101

State of Texas; Texas; On-site; USD 60,000 - 75,000; Full time

Job summary

The Consumer Protection Division of the Office of the Attorney General of Texas seeks an investigator to provide moderately complex investigative work in deceptive trade practices and other civil matters. The role includes legal support, potential testimony in civil court, and travel up to 5%.

Applicants should have strong communication, analytical, and multitasking skills, plus knowledge of investigative techniques and technology.

Qualifications

• Graduation from high school or equivalent.
• Bachelor's degree from an accredited college or university with major coursework in a field related to investigation or technology.

Responsibilities

• Provide moderately complex investigative work for deceptive trade practices and civil matters.
• May testify in civil court proceedings and support assigned attorneys.
• Handle multiple tasks, manage caseloads, and communicate clearly to non-technical audiences.
• Travel up to 5% and work in person at assigned OAG location.
• Collaborate with others in a professional office environment and manage deadlines.

Skills

Oral and written communication

Multitasking and time management

Analytical reasoning

Judgment and decision making

Customer service

Driver's license

Education

High school diploma or equivalent

Bachelor's degree in investigation or related field

Tools

Relativity

Everlaw

Excel

Microsoft Outlook

Adobe Acrobat

Word

Job description

The Consumer Protection Division of the Office of the Attorney General of Texas, an agency of the State of Texas, works to protect Texas consumers and the legitimate business community by investigating fraud and deceptive advertising, filing civil lawsuits to enforce state and federal consumer protection laws, and educating Texans on how to spot and avoid possible scams. We provide a highly collaborative work environment where team members help one another while managing their own caseloads. The Division has regional offices in Austin, San Antonio, Dallas, El Paso, and Houston. The Consumer Protection Division seeks an investigator to provide moderately complex investigative work for the Office of the Attorney General - Consumer Protection Division. Work involves both investigative and legal support work in deceptive trade practices and other civil matters. The investigator may testify in civil court proceedings and perform other duties as requested by the Deputy Attorney General for Civil Litigation. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university with major coursework in a field related to investigation or technology Experience: One year of full-time experience in the following (or closely related) fields (may be substituted for the required education on a year-for-year basis): Criminal Justice, Computer Science, Investigation, or Consumer Protection Education and experience may be substituted for one another. Knowledge of investigative principles, techniques, and procedures; and of court procedures, practices, and rules of evidence Knowledge of the capabilities and limitations of computer systems and the techniques used in the design of non-automated systems, of information technology equipment, of computer hardware and software, and of computer operating systems Knowledge of the capabilities and limitations of other forms of technology, including smart phones, tablets, and related software and operating systems Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication, including to non-technical audiences Skill in exercising sound judgment and effective decision making Skill in learning new or changing computer systems and databases Skill in applying investigative techniques to assigned cases Ability to learn, use, and understand new forms of technology with little guidance Ability to receive and respond positively to constructive feedback Ability to prepare and review reports and correspondence Ability to effectively manage attorneys¿ case loads Ability to work cooperatively with others in a professional office environment Ability to analyze data-intensive documents, reports, and records, identify relevant information, and clearly articulate findings Ability to provide excellent customer service Ability to handle stressful situations Ability to obtain and maintain a valid driver's license Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 25 lbs. Ability to travel (including overnight travel) up to 5% Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Knowledge: Knowledge of legal terminology and principles Skills: Using Excel, Microsoft Outlook, Adobe Acrobat, Word, and e-discovery platforms including Relativity and Ever law. Familiarity with internet research resources such as Accurint, Consumer Sentinel, Pacer, Lexis, Consumer Financial Protection Bureau and Texas Workforce Commission databases