OA Operations Agent

Menzies; Orlando (FL); Sur place; USD 45 000 - 68 000; Plein temps

Résumé du poste

Menzies is seeking an Operations Agent in Orlando to support daily airline operations. The role involves coordinating gates for arrivals and departures, calculating weight and balance for outbound flights, and relaying critical information to crews, customer service, and ramp staff.

You will monitor radios, ensure accurate paperwork, and complete required audits. Candidates should be able to lift 35 lbs, work under pressure, and pass medical, drug, and background checks.

Qualifications

• Must be able to speak, read, write and understand English.
• Must be able to lift 35 lbs.
• Must be able to work under pressure.
• Must pass pre-employment medical and drug test.
• Must pass ten-year background check as required by US Customs.
• Able to work variable shifts including weekends and holidays.
• Proficient in Microsoft Office, including Excel and Outlook.

Responsabilités

• Coordinate and assign gates for inbound and outbound aircraft.
• Perform weight and balance calculations for outbound flights.
• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate information to customer service and ramp.
• Monitor station radio to communicate between CS agents and ramp agents.
• Provide accurate flight information to ground crew and flight crew.
• Ensure paperwork is completed perfectly.
• Complete daily, weekly, monthly audit requirements as regulated by the airline.
• Maintain and update RSMS reporting for all flights.
• Update flight information through FIDS system.
• Complete other duties pertaining to operations as requested by the general manager or designee.
• Maintain all required documentation and ensure its accurate and timely completion and distribution at end of day.
• Any additional responsibilities by direct supervisor/manager.

Connaissances

English proficiency

Microsoft Office

Under pressure

Dispatch/airline ops experience

Flexible shifts

Physical stamina

Clear communication

Formation

Airline operations experience

Outils

MS Excel

MS Outlook

RSMS reporting system

FIDS system

Description du poste

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft
• Perform weight and balance calculations for outbound flights
• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.
• Monitor station radio to communicate between CS agents and ramp agents
• Provide accurate flight information to ground crew and flight crew
• Ensure paperwork is completed perfectly
• Complete necessary training for operations
• Complete daily, weekly, monthly audit requirements as regulated by the airline
• Maintain and update RSMS reporting for all flights
• Update flight information through FIDS system
• Complete other duties pertaining to operations as requested by the general manager or his designee
• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
• Any additional responsibilities by your direct supervisor/manager

Required Skills:

• Must be able to speak, read, write and understand English
• Must be able to lift 35 lbs.
• Must be able to work under pressure
• Must be able to pass minimum training requirements and recertify on a quarterly basis
• Must be available and flexible to work variable shifts including weekends and holidays
• Proficient in Microsoft Office products, to include Excel and Outlook
• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred
• Must pass pre-employment medical and drug test

Must be able to pass a ten-year background check as required by US Customs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.