O&G Industries – Service Writer- Torrington

Chamber of Commerce of Northwest Connecticut, Inc.; Torrington (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Writer to enhance their repair facility operations in Torrington. This role involves managing communication between departments, reviewing vehicle repair orders, and assisting technicians with administrative tasks. The ideal candidate will bring mechanical knowledge and strong attention to detail, ensuring efficient service delivery. Join a respected leader in the construction sector and contribute to maintaining high standards of fleet repair processes. This position offers a competitive benefits package, making it an excellent opportunity for those passionate about vehicle maintenance and customer service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Company Paid Life Insurance

Long Term Disability Insurance

Paid Holidays

Earned Time Off

Qualifications

• 1-3 years of experience with cars, trucks, and heavy equipment.
• Proficient with computer applications and mechanical knowledge.

Responsibilities

• Direct incoming calls and communicate effectively with various departments.
• Review DVIRs and manage repair orders while assisting technicians.

Skills

Communication Skills

Attention to Detail

Basic Math Skills

Mechanical Knowledge

Tools

Word

Excel

Maintenance Software

Job description

O&G Industries, Inc. is currently recruiting for a Service Writer to join our team in Torrington. This position is based out of our Torrington repair facility. We are a highly respected leader in our field and ranked as one of the top construction firms in the Northeast.

Responsibilities:

• Accept and direct all incoming phone calls
• Communicate with drivers, operators, and other departments to address their concerns regarding defects or issues with their vehicles and/or equipment
• Review all DVIRs, open repair orders based on the DVIR complaint, evaluate required parts, labor, comments, and close repair orders daily
• Work with other O&G facilities to provide support pertaining to DVIRs and daily Maintenance issues related to O&G assets
• Assist Diesel Technicians with repair order creations
• Provide estimates to other departments for the renting of equipment and the cost of repairing equipment
• Support the creation and maintenance of vehicle records to ensure accurate files
• Perform various administrative tasks
• Other tasks assigned as needed

Qualifications:

• 1-3 years of experience with cars, trucks, and heavy equipment
• Proficient with computer applications, including Word, Excel, and maintenance software
• Familiarity with service writing practices and procedures
• Mechanical knowledge with a focus on fleet repair processes
• Strong attention to detail
• Basic math skills
• Must be able to communicate effectively and efficiently

We offer a competitive benefit and compensation package that includes health, dental, vision, 401(k) with company match, company paid life insurance, company paid long term disability insurance, paid holidays, and earned time off.

EOE/AA/Disability, Veteran and Second Chance Employer. We are an E-Verify Participating Employer.