NYC Site Manager — Remote Team Leadership + Equity

Vanna Health, Inc; New York (NY); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Full health, dental, and vision

401k available

Equity ownership

Job summary

Vanna Health, Inc. is seeking a Site Manager in New York City to launch and oversee our NYC operation. The role leads a remote team of coaches focused on member outreach, enrollment, engagement and care coordination, with hybrid in-person collaboration as needed.

You will drive engagement, improve operational outcomes, and build partnerships across community organizations while maintaining high performance standards across all boroughs. Strong leadership and healthcare experience are essential.

Qualifications

• Experience leading a high-growth services organization.
• Ability to manage to key performance metrics and drive team to meet them.
• Experience managing cross-functional implementations from start to finish.

Responsibilities

• Ensure consistency and excellence in delivering services to members, including outreach, engagement, and care coordination.
• Meet business objectives and KPIs, including budget.
• Monitor daily team activity through dashboards and tools.
• Track productivity indicators and drive performance improvements.
• Hire and develop coaches, ensuring their success and growth.
• Mentor and provide feedback to the team.
• Identify operational gaps and implement efficiency measures.
• Collaborate with clinical and tech teams to improve internal processes and care quality.
• Build relationships with health system clients and community partners.

Skills

People management

Remote leadership

Operations excellence

KPIs tracking

Healthcare experience

Cross-functional

Stakeholder management

Strategic thinking

Communication

New York area

Education

Bachelor’s degree

Job description

Vanna Health, Inc. is seeking a Site Manager in New York City to launch and oversee our NYC operation. The role leads a remote team of coaches focused on member outreach, enrollment, engagement and care coordination, with hybrid in-person collaboration as needed.

You will drive engagement, improve operational outcomes, and build partnerships across community organizations while maintaining high performance standards across all boroughs. Strong leadership and healthcare experience are essential.