NYC On-Site Jewelry Shop Manager - Lead Production

Frank Darling - We're Hiring!; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Frank Darling - We're Hiring! is seeking an experienced Jewelry Shop Manager to lead the day-to-day operations of our in-house jewelry production facility in New York City.

This hands-on leadership role requires ownership, decisiveness, and the ability to keep production moving across multiple departments. You will oversee jewelers, setters, polishers, washout, engraving, and QC teams, ensure quality, improve processes, and coach staff.

Qualifications

• 5+ years of experience in jewelry manufacturing or a related production environment.
• Experience managing a jewelry production team.
• Strong leadership and people-management skills.
• Ability to manage multiple departments and priorities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Own the daily operation and overall performance of the in-house jewelry production shop.
• Manage flow of work through all production departments.
• Identify bottlenecks and ensure on-time delivery.
• Coach and develop production staff and conduct performance reviews.
• Improve shop processes and monitor KPIs.

Skills

Jewelry production management

Leadership

People management

Problem solving

Communication

Organization

Production tracking systems

Job description

Frank Darling - We're Hiring! is seeking an experienced Jewelry Shop Manager to lead the day-to-day operations of our in-house jewelry production facility in New York City.

This hands-on leadership role requires ownership, decisiveness, and the ability to keep production moving across multiple departments. You will oversee jewelers, setters, polishers, washout, engraving, and QC teams, ensure quality, improve processes, and coach staff.