NY Connected Solutions Site Lead

Creative Technology UK; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

NEP Group Inc. is seeking a Site Manager for the New York Connected Solutions facility. This on-site leader will oversee production support, facility operations, and local production activity, coordinating with engineering and operations to ensure reliability and client service excellence.

You will work closely with clients and internal teams, driving SOP adoption, safe workflows, and high-performance site culture. The role requires 5+ years in live production and presence in New York.

Qualifications

• 5+ years in live production or broadcast operations.
• Experience leading small teams and coordinating freelancers.
• Bachelor's degree or equivalent years of relevant experience.
• Based in New York facility.
• Willingness to work nights, weekends, and holidays as required by live events.

Responsibilities

• Lead the New York Site: on-site leadership for the Connected Solutions facility, ensuring readiness and client-ready operations.
• Document and enforce SOPs, runbooks, escalation paths, and standard workflows.
• Bridge engineering and operations, translating needs between technical and client teams.
• Support facility scheduling, utilization, and future growth with cross-functional partners.
• Maintain facility readiness, safety, cleanliness, and vendor coordination.
• Partner with sales and account teams for customer meetings and local activations.
• Manage and develop the local CS team and coordinate freelance resources.
• Oversee budget and cost discipline in collaboration with finance and operations.

Skills

Live production leadership

Client-facing

Operations management

Budget discipline

Team leadership

Freelance coordination

Education

Bachelor's degree or equivalent years of relevant experience

Job description

NEP Group Inc. is seeking a Site Manager for the New York Connected Solutions facility. This on-site leader will oversee production support, facility operations, and local production activity, coordinating with engineering and operations to ensure reliability and client service excellence.

You will work closely with clients and internal teams, driving SOP adoption, safe workflows, and high-performance site culture. The role requires 5+ years in live production and presence in New York.