NWEA Senior Account Manager

Houghton Mifflin Harcourt; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager, where you will play a crucial role in driving customer satisfaction and retention. This exciting position involves managing a portfolio of existing clients, ensuring their needs are met through proactive outreach and effective communication strategies. You will leverage your expertise in account management and your understanding of the K-12 education market to achieve renewal and expansion targets. With a commitment to equity and educational excellence, this innovative firm offers you the chance to make a significant impact in the lives of educators and students alike. If you are passionate about education and possess strong relationship-building skills, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in education, business, or related field required.
• 3+ years of account management experience with a proven track record.

Responsibilities

• Be the primary contact for a portfolio of existing customers.
• Achieve renewal and expansion targets as defined by regional objectives.

Skills

Account Management

Salesforce

Communication Skills

Relationship Building

K-12 Education Knowledge

Education

Bachelor's Degree in Education or Business

Tools

Salesforce

Job description

NWEA is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP Growth and their reading fluency and comprehension assessment, MAP Reading Fluency. For more information, visit NWEA.org to learn more.

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Job Title:

Senior Account Manager

Location:

Remote, candidates should reside in the SC/GA

Responsibilities

1. Be the primary account contact for a portfolio of existing customers.
2. Ensure customer loyalty and satisfaction for retention through proactive outreach. Establish customer communication strategy to uncover needs and resolve issues.
3. Achieve renewal and expansion targets as defined by the regional objectives.
4. Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
5. Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
6. Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
7. Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
8. Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
9. Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services. Keep data accurate, up to date and comprehensive. Use Salesforce for customer and pipeline reports and to drive activity.
10. Present price and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders.
11. Travel as needed for internal and external meetings and events, up to 50%.

What you’ll need:

1. Minimum bachelor’s degree in education, business or a related field required.
2. 3+ years of Account Management experience with proven track record of success and attainment of goal. Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
3. Excellent relationship building skills, with a desire to create a positive experience.
4. Experience with NWEA products, services, and implementation preferred.
5. Working knowledge of Salesforce.
6. Understanding of K-12 education industry and assessment methods desired.

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.