NV - Customer Service Rep 2025 - SUNBUGGY

SunBuggy; Las Vegas (NV); Hybrid; USD 22,041 - 30,307; Full time

Job summary

SunBuggy in Las Vegas seeks a friendly CSR to handle guest inquiries, book reservations, process payments, and assist with check-in procedures. You will answer via phone, online, and in person while maintaining knowledge of tours and rentals.

This full-time role requires a High School Diploma, strong interpersonal skills, basic math for monetary transactions, and the ability to work evenings (4 pm–9 pm). A valid NV driver’s license is required.

Qualifications

• High School Diploma required.
• Strong customer-service orientation and communication skills.
• Proficient with basic computer use, email, and data entry.
• Ability to handle monetary transactions with basic math.
• Willingness to work evenings and adapt to shifts.

Responsibilities

• Answer inquiries via phone, online, and in person; book reservations; process payments.
• Assist guests with check-in and complete rental contracts; facilitate video orientations.
• Maintain lobby and office areas; perform light clerical tasks.
• Support dispatch or shift management as needed; participate in marketing and training projects.

Skills

Interpersonal skills

Phone communication

Data entry

Teamwork

Attention to detail

Multitasking

Reliable

Education

High School Diploma

Job description

CSR (Customer Service Representative)

Reports To

The CSR will report to Office Manager.

Job Overview

CSR provides customer service to our guests over the phone, online, and in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. Maintain a knowledge of the different tours and rentals offered by SunBuggy to answer questions and set proper guest expectations competently. Light clerical duties such as filing, copying, and scanning. Participates in maintaining a clean and neat appearance of lobby and office areas.

Responsibilities And Duties

• Answer customer inquiries via phone, internet, and in person, book reservations and process payment
• Ability to work from home (reliable internet) 2 evening shifts per week (4 pm to 9 pm)
• Assist guests with the check-in process, ensure rental contracts get completed properly, facilitate video orientations at lobby
• Participate in various in office administrative side projects, marketing, media production, safety meetings, and training.
• Participate in keeping guest and office areas clean.
• May function as dispatcher, or as Shift Manager as needed

Qualifications

• Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
• High School Diploma and basic math competency to handle monetary transactions
• Basic Proficiency at using a computer for email, browsing, and data entry
• Ability to Communicate clearly over the phone, online, and in person
• Maintain a neat appearance, wear company provided uniform shirt
• Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.
• Ability to lift and carry up to 25 pounds
• Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.
• MUST HAVE A VALID NV DRIVERS LICENSE

Hourly Base Pay + Spiffs + Bonuses, full-time reps average $16 -$22 per hour