Guest Services Coordinator

Sun Communities & Sun Outdoors; Mears (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid sick leave

DailyPay

SunRewards program

Sun University access

Rent discounts at Sun Outdoors sites

Job summary

Sun Communities & Sun Outdoors in Michigan seeks a Guest Services Coordinator to support resort operations and guest relations. You will handle check-ins, reservations, and routine office tasks under the RV Resort Manager.

Responsibilities include processing payments in Yardi, coordinating communications, and assisting with events and marketing materials. Excellent customer service and basic computer skills are essential for success.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• Experience with property management/reservation systems preferred.
• Hotel or resort front desk experience preferred.
• Strong customer service and telephone skills.
• Must have a valid driver’s license.

Responsibilities

• Greet guests and establish rapport with guests and prospective residents.
• Field comments, suggestions, and complaints to RV Resort Manager.
• Maintain petty cash and record expenditures.
• Answer phones, type, photocopy, fax, file, and perform other duties as assigned.
• Process payments (deposits, rent, fees) in Yardi and issue receipts.
• Assist with reservations in person and by phone.
• Prepare and distribute resort communications and newsletters.
• Assist with planning guest/resident events and marketing materials.
• Review invoices and code payables; obtain manager approval.
• Check guests in and out for reservations.

Skills

Customer service

Telephone skills

Problem solving

Data entry

Computer literacy

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Perks & Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

$15 per hour