NUTRITIONAL SERVICES - FOOD SERVICE LIAISON

Idaho Falls Community Hospital; Idaho Falls (ID); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401K with up to 6% match

Education Reimbursement Program

Job summary

Idaho Falls Community Hospital is seeking a Food Service Liaison to educate patients about menus, assist with bedside ordering, and deliver meals promptly. You will keep coffee and nutrition stations stocked and support meal service in a fast-paced hospital setting.

This entry-level role trains you on EMR workflows, tray assembly, and interacting with patients from diverse backgrounds using an iPad language translator. Opportunities to grow within Nutritional Services are available.

Qualifications

• High school diploma or equivalent required or equivalent training.
• Food Handler’s Permit required within 90 days of employment.

Responsibilities

• Orient and prepare patients for meal service.
• Deliver menus to patients and assist with ordering.
• Deliver meal trays to patients and record delivery times.
• Stock nutrition stations, waiting areas and lounges; rotate stock FIFO.
• Use iPad language translator to communicate with non-English patients as needed.
• Attend daily huddles and nutritional services meetings.

Skills

Customer relations

Patient education

Communication

Non-English translation support

Education

High school diploma or equivalent

Food Handler’s Permit within 90 days

Tools

EMR system

iPad language translator

DFM program

Job description

Idaho Falls Community Hospital is looking for a Food Service Liaison to join our team!JOB SUMMARY: The Food Service Liaison is a customer relations specialist. He/she will educate patients about their menus, assist patients with ordering as needed and will deliver meals to the bedside. Food Service Liaisons will be the face of the Nutritional Services Department throughout Idaho Falls Community Hospital (IFCH) and Mountain View Hospital (MVH) and will keep coffee stations and nutrition stations stocked.ABOUT IDAHO FALLS COMMUNITY HOSPITAL:At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center.Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.DUTIES AND RESPONSIBILITIES:Orient and prepare patients for meal serviceDeliver menus to patientsAfter a diet order has been placed in the Electronic Medical Record (EMR), a copy of the correct menu will be hand-delivered to the patientOrient the patient to the menuShow where the various parts are of the menu including Breakfast menu, Lunch & Dinner menu, Beverage menu, Dessert menu and CondimentsShow in the menu and orally explain the process for ordering meals through room service orderingAsk the patients if they have additional questionsAssist patients with ordering meals if neededIf a patient has not ordered a meal by a designated time, Food Service Liaison will visit the patient with tablet in hand and as appropriate take the patient’s order in personUse the iPad language translator to communicate with non-English-patients as needed.Deliver meal trays to patientsDeliver trays within a timely manner, according to department policy and procedures, including using patient identification procedures and recording delivery timesProvided personalized assistance with tray as need – such as opening beverages, getting ice, cutting food, etc.Keep a constant rotation of the used dish carts and clean carts to provide the kitchen with dishes, bases, and silverware.Stock floor nutrition stations, waiting areas and doctors’ lounges fully each day, rotating food in a First In, First Out manner and pulling expired products dailyCoffee stations are to be refilled and restocked promptly first thing in the morning and again throughout the day as needed according to department proceduresPrepare and initial stocking lists and provide paperwork to the Patient Nutrition Coordinator. Stocks will be processed in the DFM program on an electronic tablet, so products are billed to the correct departmentsParticipate in continued education, training and maintenance of Food Handlers’ PermitsMaintain current Food Handlers’ PermitComplete yearly competency in tray passing.Complete training and maintain competency in using iPad language translator.Complete the standard Idaho Falls Community Hospital, Nutritional Services and position-specific Health Stream educations in a timely mannerParticipate in intra and interdepartmental meetingsParticipates in a short daily Huddle meetings under the direction of the Patient Nutrition Coordinator and/or Nutritional Services Manager to review important information of the dayAttend the regularly scheduled Nutritional Services staff meetingsMeetings are mandatory and will count as an absence unless you are excused for vacation or illness/leaveIf a meeting is missed, the notes from that meeting must be carefully read – it is the responsibility of the individual to seek clarification on any information that is not understoodAttend additional meetings as neededBENEFITS:Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:Medical, Dental and Vision InsurancePaid Time Off (vacation, holidays and sick days) and Medical Paid Time OffRetirement Plans (401K with up to 6% match)Earned Quarterly Bonus ProgramEducation Reimbursement ProgramDiscount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View HospitalPlease note benefits are based on eligibility according to full-time, part-time or PRN status classification.Education/Certification: High school graduate (or equivalent); Food Handler’s Permit (required within 90 days of employment)Experience: No previous experience – will train the right person for skill set