Nutrition Services Call Center Specialist

Nicklaushealth; Sunset Corners (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Nicklaushealth in Florida is seeking a Food & Nutrition Services support associate to greet guests, process patient menus, and handle dietary orders with empathy, accuracy, and HIPAA-compliant confidentiality. The role leverages CBORD-driven workflows and cross-functional coordination with dietitians and nursing staff.

The ideal candidate will have strong English communication, basic computer skills, and a willingness to learn within a fast-paced hospital environment.

Qualifications

• High school education or equivalent preferred.
• 1 year phone experience in a customer service role highly preferred.
• Previous experience in a healthcare setting preferred.
• Experience with CBORD System highly preferred.
• Ability to communicate sufficiently well in English both verbally and in writing.
• Knowledge of Spanish highly preferred.

Responsibilities

• Greet customers in a warm, professional manner and provide service recovery when needed.
• Answer telephone promptly and relay information to staff as needed.
• Process patient menu selections and ensure alignment with prescribed diet orders.
• Update CBORD data and monitor patient admissions, discharges, transfers, and diet changes.
• Maintain cleanliness and confidentiality of patient and guest information (HIPAA).

Skills

Customer service

Phone etiquette

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

CBORD System

Job description

Nicklaushealth in Florida is seeking a Food & Nutrition Services support associate to greet guests, process patient menus, and handle dietary orders with empathy, accuracy, and HIPAA-compliant confidentiality. The role leverages CBORD-driven workflows and cross-functional coordination with dietitians and nursing staff.

The ideal candidate will have strong English communication, basic computer skills, and a willingness to learn within a fast-paced hospital environment.