Nutrition Call Center Specialist

Nicklaus Children's Health System; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Nicklaus Children's Health System in Miami is seeking a Food & Nutrition Services professional to support diet orders, process menus, and handle enteral supplies while delivering empathetic, phone-based customer service.

You will use CBORD and office software to track meals, update records, assist patients and families, and coordinate with dietitians. Flexibility for varied shifts in a fast-paced hospital environment is required.

Qualifications

• Active SafeStaff Certification must be obtained within 30 days of hire.
• Healthcare experience preferred.
• Experience with CBORD system preferred.
• Ability to communicate effectively in English; Spanish knowledge preferred.

Responsibilities

• Greet customers warmly and provide service with a customer-first attitude.
• Answer phones promptly and relay messages to the appropriate shift.
• Inform dietitian and supervisor of nourishments requested; summarize daily supplies.
• Input and report data for quality assurance; track meals and orders in the system.
• Process patient menu selections ensuring diet order compliance and nutritional adequacy.
• Respond to patient and family needs with a positive attitude and assist with questions about foods.

Skills

Phone etiquette

Customer service

Multitasking

Communication skills

Teamwork

Self-motivation

Learn software

Education

High school diploma or equivalent

Tools

CBORD System

Job description

Nicklaus Children's Health System in Miami is seeking a Food & Nutrition Services professional to support diet orders, process menus, and handle enteral supplies while delivering empathetic, phone-based customer service.

You will use CBORD and office software to track meals, update records, assist patients and families, and coordinate with dietitians. Flexibility for varied shifts in a fast-paced hospital environment is required.